It would be good if, when booking, you got an idea of how long the whole appointment would be.

Still waiting for a Service History for the vehicle!

I booked on line but received no acknowledgement so I rang to check. For some reason there was no record of my online booking so I booked over the phone. I think I should have then received a confirmation with the costs that were agreed on the phone confirmed. As costs were never confirmed there was a problem on the day (quickly resolved) as the cost quoted on arrival was £200 more than expected. This could be avoided with a better online experience and complete, timely communication

Josh Taplin at Lookers Skoda Stockport was excellent - polite, professional, informative, friendly and helpful.

Everyone I met was extremely helpful & polite but not pushy which was a delight!

I know time is valuable but when booking the service I felt that I should know about all about the different service options and when I tried to explain my needs, the options were not made clear and was rushed into what option I wanted but when it went into the dealership I couldn't have had any better service, perhaps a little more empathy could be show to us none petrol heads

The problem has not been resolved on the hand brake so it will need to come back in. Due to the inconvenience this will cause I will need a loan car offered this time whilst my car is being inspected again

A very good service at lookers. Nice place to go, free coffee, comfy waiting area. All in all a good experience.

Excellent salesman, Keith Hunt.

Good communications before and during work.