Always great dealing with Lookers! Ben was fantastic

1.The car was not vacuumed as promised.2. I have also been requested by Skoda earlier to complete a longer questionnaire, could you not share the information to avoid duplication.3. An hour before receiving this e-mail, I received a text message from Lookers advising me that the vehicles was due for a Service and MOT, there seems to be an issue with Lookers system.

I was very happy with the way my custom was appreciated. Your staff member seemed almost as excited in anticipation of the vehicle's arrival as I was. The only reason that I have only given 4 stars on whether I would recommend the dealership to others is that I would not want to sway someone too much. I'd rather allow them to make their own decision. Even so, I would still say 'Have you tried Lookers, as I found them to be very friendly and willing to go out of their way to make the whole car buying procedure very easy?.

Jack Harrison went out of his way to help me. He was superb. Very disappointing that there is no one available at weekends who can help with leases and financing - big limitation and not easy to get in the dealership at weekends.

Joshua was extremely helpful and I found him to be very personable, precise with his knowledge and easy to talk to. We almost purchased a vehicle from him but decided at the last minute to go for a hybrid which wasn’t available from Skoda in the size vehicle we required or within our price range.

Sebastian is a great guy. Two cars I’ve bought through him now and I’m sure they’ll be more in the future.

Straightfoward purchasing process.

Sebastian Kuczyski was the Sales person we dealt with. He was courteous, helpful and professional throughout the sale. He explained everything to us thoroughly. May I say he was really patient with us as my husband and I are in our 70's and not very computer savvy. He could not have been more helpful and has since telephoned me to see if the car is OK or if we had any queries. We love the car. Sebastian is a credit to you. Lookers Skoda are luck to have him

Better updates on delivery dates would have been appreciated although under current circumstances I understand that this is difficult.

Helpful and friendly