I would rather speak to a human. The postcode on your confirmation took me to Lookers Volvo on my satnav. Once I found the right place, all the staff were helpful and professional.

Very good service however had to wait for touch up pen that was promised.

Itsham Akhtar was incredibly helpful throughout the process

The way of doing a test drive is very good and it went all smooth, Josh (the customer advisor that was dealing with me) was very helpful and kind.

Welcoming on arrival, stress free experience

Easy to book and lovely staff

My car went in for a repair due to a water leak in the boot. The repair took a lot longer than expected due to a question as to whether the repair would have been covered under the extended warranty I took out when I bought the car. It seems that water ingress (whether through own fault or via a component failure) is, disappointingly, not covered by an extended warranty and therefore the cost of the repair was on me, However, following discussions with the service team on site, the work was undertaken at no cost to myself. The service point of contact (Niall) and the service manager apologised for the time taken and overall inconvenience caused.

I thought I had booked a waiting appointment but it was down as a drop off. Lady who called dealt with a hiccup on the booking brilliantly.

I was returning my car to get a previously unresolved issue finally resolved. You should have collected and delivered my car.

The team kept me updated about my car throughout the day.