Very happy with the experience. Work completed very quickly and I like how I was informed via text and track where my car was up to.

My enquiry was regarding end of contract options.

We happened to visit Looker's Skoda based in Stockport. Joshua Taplin, the sales manager who attended to us, was extremely kind and friendly. He provided all the relevant information and answered all our questions patiently. He even promptly arranged for a test drive leading to an almost successful quotation. It was an absolute pleasure dealing with him. Happy to recommend Looker's Skoda.

I didn't get the follow-up calls when I was told I would. I had to make the calls to find out updates. I haven't received the service vouchers which I had to request at the initial sale, handover, and following.

Excellent explanation of the considerable work that had to be done on my car. Not a regular service. I just turned up and left the car to have the faults diagnosed. Unfortunately there was a delay due to one part not arriving as expected. Over all happy with Lookers. Emma dealt with the whole process in a professional and courteous manner.

No

The only communication from you during the waiting period for the new car were short videos and almost undecipherable commentary (spoken too rapidly).

I was looking for a used Skoda for my daughter who lives in Sheffield and made my enquiry online as I am based in Malaysia. Ms Ginvile Jamarlite responded to my enquiry and was very professional and helpful. She was also friendly and very helpful by sharing her knowledge about the various engines. This is despite me not been able to be physically present at the showroom. All communication was done online. Sadly, I was not able to find a model meeting my budget and requirements. Nevertheless, this positive experience will result in my contacting Ms Jarmalite when I look for my next car.