Arrived 10 minutes prior to appt time. Was not taken back until 40 minutes after appt was supposed to start. Very frustrating. I understand a short delay but 40 minutes is unacceptable. This is not the first time this has occurred at the office. Also hygienist was rough according to my daughter. She left with her mouth sore. We think they may have been new on the job.

Our Nov. appt. was moved to Jan. by front desk. When they rescheduled, they switched my child's primary doctor without our knowledge. When we arrived for cleanings 2 weeks before the appointment, we were told that they would not be able to get work done at their next appt. since Dr. Ortiz had done all of their exams, but the office had scheduled them with another dr. :( They then accidentally cancelled that appt after a had texted to confirm. Said needed voice confirmation, left VM, no call back