Our Nov. appt. was moved to Jan. by front desk. When they rescheduled, they switched my child's primary doctor without our knowledge. When we arrived for cleanings 2 weeks before the appointment, we were told that they would not be able to get work done at their next appt. since Dr. Ortiz had done all of their exams, but the office had scheduled them with another dr. :( They then accidentally cancelled that appt after a had texted to confirm. Said needed voice confirmation, left VM, no call back