Good

Your new patient experience was not handled well at all. My son has a congenital heart defect with heart failure. Your clinical team did nothing but send us away with paperwork that he needed clearance by his cardiologist to be seen. Why was none of this clarified before his first appointment over the phone? Nothing appeared on you portal when we filled out his medical condition stating we needed clearance. We had prior clearance at his 1st dentist which the team would not take. Had to be on your letter head. I wasted 3 hours of my day not to be seen. I live an hour away from your office. The team said sorry and this is not the 1st time this is happened. This issue needs to be addresses so it doesn't happen to families I the future.

Dr. Jones is awesome. I started with her when she was at the lake underhill location and found out she transferred to the winter park location. I will go to any location she is transferred to. Shes awesome with children and treats them like the little people they are. Not a bother like I’ve seen from others. She knows her job very well and I trust her completely.

The dentist, she was great but the assistant was taking long and look annoyed when my child was crying and screaming knowing that she is autistic..

Atendieron muy bien fueron muy amables y no demoraron en atendernos fue una buena experiencia

We felt that the staff was not overly friendly or good at working with Kids. It was our kids first time there and little was done to help her feel less nervous.

The dental assistant that cleaned his teeth before the doctor came in did OK she spent a few seconds cleaning his teeth and then moved on the doctor was the friendliest person there it’s the front desk that needs help. Specifically the woman named Melissa up there was very rushy and rude when I had questions and was trying to book 3 different appointments we drove an hour for this place since we have a plan already. We will probably get his cavity done here, but after that we won’t be back unless Melissa isn’t working there anymore. You have to be careful who you hire for your front staff. Those are the first faces and last faces people see when you leave this place.

Great nice people

Everybody is INCREDIBLY NICE! We felt very comfortable taking our 7-week-old for a tooth removal. Thank you so much to the entire team.

I was so happy with how quickly I could get an appointment, other locations that take her insurance were 6 month waits. The tech and dentist were great with my toddler and they were able to get her to cooperate for X-rays and a cleaning even though it was her first visit and she was nervous. The dentist was very thorough and gave a lot of good information for us to use at home.