Excellent customer service

The bank should not attempt to remove services it provides to customers for years.

Gisele Foulks provided outstanding customer service. She assisted me with my account information thoroughly and made sure I understood every step. She even followed up with a phone call and sent detailed emails with the information I needed. Her professionalism, patience, and follow‑through made the entire experience easy and stress‑free. I truly appreciate her support.

Jackie Langland and Sosh Singh are always attentive and make sure to prioritize their internal customers.

Very supportive of clients.

Recent changes to security procedures have cause me to be blocked multiple times.I am considering alternate banks.

No

Need to add a credit card account to our online app. The instructions on how to do it are not clear or available.

Surprised by a change in my loan interest rate. But not surprised by the communication (or lack of) about when and why. Just a small otice in the mail. Loan department has a history of not returning phone calls or answering emails (until they need something from me). I used to feel like my business was important to MSB, but since Covid, I feel like a number.

The Perdonnel is always helpful and happy!