the whole process for the delivery has been a pain. I purchased the mattress over a month ago & I am still waiting for the sleep set to be delivered.

Le seul point négatif est que j’aurais aimé savoir la date de livraison de mon colis. La boîte a été laissée devant la porte sur une rue passante.

It wasn’t the bed -it was the delivery service. The ups guy left bed in the middle of dirt driveway. I asked him to bring it in and he said no. I had to get someone to come help move it inside so it didn’t get wrecked or taken.

The delivery process was horrible. According to the website my bed was in stock. Then I recd an invoice that also said bed is in stock. So after ordering yours, I worked out the 2-3 day delivery and got rid of my mattress. Only to find out a week later (and by calling myself - no one notified me) that the mattresses we “back logged” and I had to wait up to 10 days or more. This is poor customer service.

Never received product

Don’t use UPS ! 3 boxes that are not even arriving at the same date. I called them, they explained the delay. I was fine with it and I precisely asked them to deliver to the door and not in the lobby (for the 2 others that had not be delivered yet since they just put it in the lobby for the first one). They didn’t call me and still put it in the lobby (even though UPS told me on the phone they were not allowed to proceed like that and that they would put a note).

Le matelas est plus mou de ce que je croyais mais je vais être plus en mesure d'évaluer mon achat après qq mois. Le cadeau avec achat m'a vraiment déçue et avoir su j'aurais pris le 10%. Après qq mois, renvoyez moi le sondage pour le matelas

I placed an order on June 27th. All items (dresser and two night stands) were in stock. Only one night stand was delivered. I called customer service yesterday and spoke to someone who said that she would look into it and send me an email to update me. I have not received any correspondence since. I am very disappointed.

Lorsque nous sommes arrivés à la maison le colis avait tout simplement été lancer en bas de nos escalier plutôt que d'être déposé sur le porche proche de la porte, la boîte du matelas était également trouée. Si la température n'aurait pas été clémente, le matelas aurait pu être endommagé. Je trouve que le service de livraison manque de professionnalisme.

The delivery process wasn't what I expected. I would have liked it very much if the shipping included an option for in-home delivery.