La personne ne savait pas comment se servir de Google map pour trouver mon adresse il a fallu lui montrer mais il avait de la difficulté

Je n'ai toujours pas reçu la marchandise

I never received any shipping confirmation/tracking communication following the submission of the order.I did receive responses to other enquiries however in a timely manner.

My weighted blanket is coming apart less than a month after receiving it. Poor craftsmanship and quality for the price point in my opinion.

better delivery service and trackingInstructions on box or just inside to box notifying where to find hardware and lates

We received a replacement 5 drawer dresser due to a defective drawer almost impossible to open and close. The replacement was worse-two drawers were extremely difficult to open and even more difficult to close!

I never received my package. I reached out to fedex and they said they can do nothing about it. Every other delivery service rings the doorbell when they leave a package but fedex did not. When I went outside to get the package it was not there.I have purchased silk and snow products in the past because I like the quality and I like to support a Canadian company but I will no longer be buying your products after this negative experience. Please choose a better and more reliable delivery service.

The delivery men left the boxes OUTSIDE of my condo building. At the very minimum, they could have at least brought inside the building. Most delivery people ring the apartment, I buzz them in, and they deliver to my apartment. The box containing the bed was very heavy and I had to get help.

The pillow is well constructed but hasn't provided the effective support I've needed for my nexk pan as a side sleeper. For me ieven pulling out almost all of the foam filling, the pillow is too stiff and elevated and makes my head feel it's tilted upward and rested a kink sensation when I sleep and wake up with pan.

Issues with quality unresolved. I expected new products to be perfect. They are not. The bed frame and dresser are very good. Mattress has cosmetic flaws - I didn’t pay to have a flawed mattress from Silk and Snow. Quality control is lacking - it never should have reached the customer with flaws. Sheets are not good quality at all- thin, see-through, could fit better.