Too expensive for what you get. The color was way darker than advertised. Not really happy which is super disappointing because I was so excited to try the brand.

J’ai passé ma commande et je n’ai toujours pas reçu de date de livraison et je n’ai aucune idée de quand je vais recevoir ma commande

All of the products are satisfactory.

Miscommunication / promises that fell short and things were not handled correctly

I ordered two adjustable pillows. They never shipped. After 10 days and two attempts at requesting a status update, I cancelled the order. There was no attempt to make it right or apology or investigation into this matter. I always want to support Canadian companies but this totally fell short.

My mattress pad arrived with a ridge/bulge extending about 2/3 across. I thought it might be from it being rolled during shipping and allowed it to lay flat for a day. It didn’t flatten and is still there. It seems to be defective and I would have returned it if it had not been so difficult to do so given its size.

Je n’ai toujours pas reçu mon matelas et ça fait 3 semaines que j’ai commandé. Je déménage dans la semaine et je n’ai aucune idée de où est mon matelas.

The duvet cover feels crunchy like paper

At the store no one helped me. Ignore me maybe because they throught I wasn’t a serious buyer?! Others were being helped. And the $500 value gift, isn’t worth $500 everything is polyester. Not worth it! Very misleading!

I recently sent a message through contact us page regarding warranty info on the bed recently purchased. The footboard arrived dirty on one end and with what looks like a couple of snag marks in the fabric. Lean this will say this was discovered after the whole bed was unpacked and nearly put together. I was asking what could be done to rectify the situation, but have not heard back from your customer service department. Very disappointing.