First of all, your return policy is incredibly predatory. I happened to make my order late at night on a weekend and within minutes of submitting the order realized I wanted to make a change. But by the time your business hours opened on Monday, you claimed that there was nothing you could do. And that if I wanted to exchange the bed frame I would have to pay $300 to do so. This just set me off in a very negative mood so I decided not to proceed with anything.

The lady at the store was a little snobby to me. I had questions about the different fabric choices and she made me fel like I was burdening her.I ordered on line. The sheets came first but there was no packing sheet, so I was quite stressed about not receiving my duvet. It finally came. I like the sheets a lot.

I never received my pourchassé yet. I'm wondering whats going on with my ordre Jan 29?

Very disappointed in the quality. Immediately on unboxing there were cracks noticed in the headboard backing material and a twist in the headboard making it look wonky.The delivery was another issue. Possible the box was to heavy for the driver and thus he put one box on the walkway and the heavier one in the yard in the mud.

I know you don’t control the delivery company but they didn’t bring the delivery up to my unit. They didn’t even try as I was home when it was delivered. It was left in the vestibule of our building - not even in the locked doors so anyone could have taken it off the street. As the pieces are extremely large I couldn’t move them up on my own - I was alone with my 6 year old daughter so I had toGet two neighbours to help me. Otherwise they would have sat down there until my husband got home from his business trip a week later. If I didn’t love the bed so much, I would have rated lower stars.

Je veux échanger mon matelas car ce n'est pas le bon que j'ai choisi. Je veux me faire rembourser pour acheter l'autre modèle

It was a weighted blanket do a gift but they wanted to change the colour and it wasn’t allowedThe store wanted nothing to do with it and online said since they don’t purchase it there was nothing they could do

The sheets we purchased are very nice. The duvet is terrible. Why is it so noisy? My wife and I can’t move at night without waking each other up. How can you sell something like this? A bedroom is supposed to be a peaceful setting and every movement causes an annoying crackling sound.