The kids in the store were unable to answer complex questions. They seemed terrified having to interact with an adult. Very sad. I also called the store for a follow up and no on returned my call. The delivery tracking system is rudimentary and frustrating. So you need more affable store staff and better ability to track your order and a more robust and transparent delivery system. Drivers were rude and unapologetic.

Delivery never received a e-mail telling me my mattress was going to be delivered they left the bed and pillow box in front of my door with nobody home not very professional could of got stolen.

There are screw inserts missing on the headboard of the bed that I still don’t know how to deal with. I haven’t had a chance to reach out to you guys yet but it’s very frustrating

La personne ne savait pas comment se servir de Google map pour trouver mon adresse il a fallu lui montrer mais il avait de la difficulté

Je n'ai toujours pas reçu la marchandise

I never received any shipping confirmation/tracking communication following the submission of the order.I did receive responses to other enquiries however in a timely manner.

My weighted blanket is coming apart less than a month after receiving it. Poor craftsmanship and quality for the price point in my opinion.

better delivery service and trackingInstructions on box or just inside to box notifying where to find hardware and lates

We received a replacement 5 drawer dresser due to a defective drawer almost impossible to open and close. The replacement was worse-two drawers were extremely difficult to open and even more difficult to close!

I never received my package. I reached out to fedex and they said they can do nothing about it. Every other delivery service rings the doorbell when they leave a package but fedex did not. When I went outside to get the package it was not there.I have purchased silk and snow products in the past because I like the quality and I like to support a Canadian company but I will no longer be buying your products after this negative experience. Please choose a better and more reliable delivery service.