Lack of parking spotsN/aNo communicationNo communication on the service that was done or acknowledged customer concern or inquiries

Matthews is not a convenient locations for me. The Mitsubishi store I purchased my vehicle no longer carriers Mitsubishi.Pulls to the right. Horn is not working.The invoice was mailed to me.

I will continue to do business with Matthews auto!

oksometimes they seat covers an floormates are left in carokgood

Everyone is always cheerfully helpful and no high pressure.

I was very happy because not only did they do a good job but I was on a time crunch and they accommodated me and got my car out of there and plenty of time for my next appointment.And they were very nice!

Excellent service. Friendly staff

Our experience was outstanding. Our sales person went to great lengths to find exactly the outlander sport we wanted.

Please refer to my previous comments at the start of the survey.My husband and I traveled from Scranton, PA to have our car repaired because we do not have a Mitsubishi dealer in our area. the Vestal location proved we made the best choice for servicing our car. From the time we walked through the door, we were greeted with a sincere welcome and hospitality. Jared Galusha was the mechanic who worked on our car. He was so kind and genuine and explained what he was going to do and gave us realistic timeline of when our car would be ready. He also directed us to the hospitality station where refreshments were made available to us. Upon completion of the job, Jared reiterated what was done to the car. He thanked us for choosing the Vestal location. We left feeling like we knew Jared for years! An experience you do not always receive from other businesses. Thank you, Jared!

Very nice waiting room with a nice choice of drinks and snacks. Very easy process to schedule and check inNice atmosphere, pretty quick service and the people were friendly