I’m pretty easy going. Takes a lot to upset me. Not a technical person. Don’t like the new gate system. Would just like to be able to tell staff if I need something done. My DIL does all my computer things. She pays my rent. Calls me because I get a # then have to send it to her. Before she could just pay it. New system again. Old people don’t like change. I’m very happy here. I do so much with family. Do activities as I can here. I will be updating my lease here.

Extreay happy.

Wonderful place to live. I am very happy here and can think of nothing negative to say.

The issue I was having was taken care of immediately and I appreciate that

This is the first time I'm renting an apartment. I always owned a home when I was married for forty-eight years. I always lived on the east coast of the United States until my husband died in 2021. I moved out to Nevada because my sister and brother-in-law live in Henderson about ten minutes away. They were the ones who introduced me to Mera. Also all three of my children and their families live on the west coast. I love the apartment (Sapphire) I've been renting (just hope the rent for everything - apartment, garage and storage closet remain the same). If something has to be repaired (A/C) or replaced (fridge filter, fire alarm), it's always done in a timely manner. I've met wonderful women who became good friends. I play Mahjong twice a week and sometimes Rummy Q. Mera is conveniently located for doctor appointments, restaurants, grocery stores, etc.Mera Henderson is advertised as a 55+ Active Adult Community, but I've noticed more disabled people in wheelchairs and using walkers to get around. As an example, the Mahjong group who I play with now has a difficult situation dealing with a woman who has early stages of dementia. She comes weekly, but doesn't realize she no longer understands the rules of the game. Therefore, it's difficult for the rest of us to actually play. We are supporting her for 3 hours. We tried to help her to no avail. Because of this, it's no longer an enjoyable afternoon activity.

Living room carpet needed replacement at 1st move in. Door blind not replaced. Chip in bathroom tile not repaired.

Very nice

I know my past credit is not good. I do not have any bills now. My husband was hospitalized for 9 mos in 2013. I spent the next 13 years caring for him, having to make hard decisions, moving to affordable and ADA accessible housing, some times breaking leases, his power wheelchair damaged walls - which were fixable. I always paid large deposits to cover the costs, some times not enough. He passed 2 years ago and I am trying to make a new life for myself. Will you please reconsider leasing me an apartment.? I love the place. I can also put a higher deposit down if that would work. I beg you to please reconsider leasing to me. Thank you , Michele Weber

Many people still work and are unable to attend festivities that may start at 4 and end by 6

While planned community events are appreciated, they don’t accommodate all residents. Many of us still work full time, and event types, dates, and times often make it difficult or impossible to attend.Maintenance and upkeep have been a long-standing concern. Residents routinely report simple issues that take months—sometimes years—to resolve, if they’re addressed at all. Regular weekly walkthroughs of every building, floor, and the surrounding grounds could help identify and correct these issues before they deteriorate further.For example, the main entrance and lobby of Building 3 took nearly a year and a half to repair and repaint. Even leftover drilling dust and wall marks from the activity board installation sat untouched for months, and then the painters left paint drips and splatter that took weeks to clean. The entry door still slams shut, despite repeated requests to adjust, and remains scratched and unprotected by a kick plate like the one at the activity center. At one point, there was even a piece of sharp metal protruding from the exit bar that took months to remove after it snagged or cut residents, and the piece that was eventually removed has not been replaced. It seems disproportionate attention is given to maintaining the activity center’s appearance compared to the residential buildings. A kick-plate on every door is an absolute must, but are only installed on the activities center.When moving into my current apartment, the condition was unacceptable for a new tenant. While the carpets had been cleaned, they clearly needed replacement after multiple tenants with pets—every guest has commented on a persistent cat odor. The rest of the unit was poorly maintained: unclean stainless steel surfaces, calcium buildup in the showers, scuffed flooring, burnt-out bulbs, unrepaired wall holes, and missing fixtures. Despite raising these concerns immediately, move-in was delayed for last-minute patching and cleaning that still left the apartment looking substandard. We would not have accepted the apartment in its condition; however, we were on a tight moving timeline with reserved airline tickets that could not be changed without significant cost.Follow-up maintenance was disorganized at best—filters were dropped off but not replaced, and we had to request basic items like bulbs and a towel rack installation for a missing towel rack. We continue to experience unresolved issues, including problems with the ventilation system that we were told “cannot be fixed.”The package locker system, which is otherwise a great amenity, has also become unreliable. Since July, we have stopped receiving access codes for deliveries, forcing us to contact the front office each time to retrieve packages—often delayed until the office is open. Despite repeated reports, the problem remains unresolved.Overall, it feels like residents are paying premium prices for subpar maintenance and inconsistent management follow-through. While the Mera location is undeniably convenient, the ongoing maintenance delays, unaddressed issues, and lack of responsiveness significantly diminish the overall living experience.