The service I received from the Mercedes representative was excellentshe was very promptpolite and extremely friendly.

Steve the gentleman I was very satisfied with.

no

After receiving a call to say my vehicle was ready to collect I made my way to Reception & was told to take a seat. After waiting for 15 minutes I realised the Advisorwho was dealing with something elsewas not discussing anything relating to a servicebut was engaged in general conversation. I returned to Reception & informed them I was still waiting to be dealt with. They said they would page the Advisorbut after a further 10 minutes they were still talking & another member of staff came to deal with me. He was not aware that I had pre-paid for my service & swiftly went through the service paperworkbut failed to mention if anything had been done regarding my comments about the 'gear slipping' through low gears.Since purchasing this car from this dealer I have been extremely impressed by the high level of customer servicebut this has changed my view somewhat.I was not impressed by the experience of collecting my vehicle following annual service.

Excellent service

I very much like the politeness and service I receive.

Excellent service as always from Kate Porter at MB Liverpool

Make this survey shorter

Friendly and efficient staff. Nice surroundings. Easy walk into city centre.

Very comprehensive service