In December 2017 I bought a C200 Cabriolet from you.This would have been financed via a PCP and I believe that a formal complaint would be appropriate.At this stage I am reviewing the claims process and guidance provided by the FCA. However, I am open you receiving your initial response.RegardsRobert Connolly

recently work carried out £2,000, within 1 week EML came on. Took the vehicle back and now he has to have a bypass valve 600 something pounds. 2 more faults with the car both with EML pointing to the EGR. showing a problem. Merc breakdown the fist time they looked and opened it and could not believe there was a disconnected air pipe, los f air pressure. It cant come off it has been missed off. Week later yesterday EML lack of power limit mode again slow air pressure EGR system again. MB failed have failed to reconnect the engine and components. New manifold a wiring harness is not connected correctly. Wiring harness not secure around the air housing. Securing bolt missing altogether, retainer clip water pipe is broken. Very bad that the engine component are not connected

Please see today's Mercedes breakdown report. It shows that engine bolts and wiring harnesses and retaining clips, broken brackets were either missing or not attached i have photo evidence of this.It is very dangerous and the only people who worked on my car is Mercedes of Ashford fitting a inlet manifold and a EGR by pass valve so this is once again unacceptable to leave an engine that was clearly taken apart to put a new inlet manifold in and also a EGR bypass valve. If this matter is not resolved I will contact the Motor ombudsman to claim for gross negligence. The Mercedes breakdown Technician was very thorough and could not believe the car engine was not put back safley and secured. This is my second complaint the first was regarding an air hose not attached also reported by RAC Mercedes breakdown technician.We've completed your emergency Rescue.Your breakdown has now been closedWe provide emergency assistance. If permanent repairs are required, our patrol will have highlighted these below.Please take any recommended action. Repeat breakdowns for the same reason may be subject to charge.RegistrationLC16NSELocationLITTLE DANE FARM ON ELVINGTON LANE HAWKINGE FOLKESTONE: @CT187AD CT187ADMileage60347Breakdown numberI401PE688Time called2026-04-01 16:03:00The repair is permanent, and no further action is required.Comment from patrolPlease note any diagnosis made by our patrols is a suspected diagnosis and therefore should be verified by your repairing garage prior to any work being completed, or parts being ordered (if applicable)warning on dash.short test stored fault egr bypass flow to low.carried tests including smoke no leaks found.reset adaptation of boost pressure sensor. airmass.checked air filter. not dirty but not blockedtest showed all ok. fault code automatically deleted not by technician]NOTED NEW MANIFILD FITTED AND EGR BYPASS. WIRING HARNESS ON AIR FILTER BROKEN BRACKETWIRING HARNEESS NOT SECURED AROUND AIR FILTER HOUSINGSECURING BOLT MISSING HOLDING ENGINE WIRING HARNESS.RETAINER CLIP FOR WATER PIPE BROKEN.Technical detailsSignature and termsConditions

Please find attached the service report from RAC Rescue Breakdown. Attached is a photograph of the disconnected pipe, as referenced in the report. I am extremely concerned that a pipe was left disconnected by your mechanic; this is unacceptable and constitutes gross negligence, leading to the illumination of the EML light and the vehicle entering limp mode, which poses a potential safety hazard. The RAC rescue report can be accessed at: https://www.rac.co.uk/rescue-report/22bxe9u00z. ( This was forwarded to Service-MB-Ashford@lookers.co.uk )

I purchased a 48 month Assurant warranty for 1169 pounds when buying my vehicle from Mercedes Benz of Ashford.However Mercedes service cannot find any record of this policy and I have not received any confirmation despite previous enquiries.Please confirm whether the warranty has been registered and provide the policy details.If no policy exists I would expect this to be resolved or refunded.Vehicle registration KM72 CNC

Cust booked the vehicle in for a service as the customer has a service plan to cover the cost of the service. The cust took the vehicle in but was told that he would have to go and complete another 200 miles. The cust has now completed the mileage but is noot happy with the service he has receiver.

Good afternoon from SA.Im needing new insurance for by Black A180 . Sorry to say cant remember reg number. Can you please supply this.Many thanks.Eileen Peck

Friendly and attentive service

Dear Sirs,Please be advised that I am writing to formally reject the vehicle I purchased from Lookers Ashford under the Consumer Rights Act 2015.On 3rd January 2026, I bought the Mercedes A35 vehicle registration number GF22 PDY from Lookers in Ashford. When I arrived to pick up the vehicle, I conducted a visual check and found evidence of rodent activity in the boot in the form of chewed plastic particles and a chewed tyre inflator wiring. The sales advisor ultimately replaced the inflator however this was not a good start. The vehicle was also dirty, so had not been cleaned even though this was promised to me.Since the purchase, I have discovered that the vehicle is “not of satisfactory quality” due to an as yet undiagnosed gearbox related issue and a four wheel drive system clonking noise which was evident almost as soon as I drove out of the dealership. In fact, I returned straight away to report this however was told this is "normal." I do not believe this to be correct.On the 12th January I advised the sales advisor, Riley of the gearbox related issueby phone call, stating that I wanted the car to be looked at by the Lookers team as part of the purchase warranty. After several phone calls during which time Lookers could not coodinate, it was finally arranged that the car would be collected on 28 January 2026, which was 2 weeks after I reported the gearbox problems.Since Lookers have had the vehicle, the communication has been utterly appalling. I have had to repeatedly chase for any sort of updates, and when speaking to the service department, they had absolutely no idea what was going on with the car. There has been almost no proactive communication from the Lookers team, with the majority of contact being made by myself.I have been pushed from pillar to post with no signal of resolution. I have lost confidence in Lookers as a company and in this vehicle. I have no faith in the vehicles safety and reliability, particularly as it was supposed to have undergone a series of thorough checks prior to my purchase, however was clearly sold to me with an existing issue.I respectfully request a full refund on the basis that I have been more than fair and reasonable with Lookers however I have not had that same respect given to me.I am sure that I don’t need to advise you that under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described whereas this car fails to meet these standards and as the fault was identified within 30 days of purchase, I am exercising my short-term right to reject the vehicle and I ask that arrangements are made for the full reimbursement.In addition, please treat this as formal written notice of an official Subject Access Request for any and all communications with and/or about myself and the vehicle in question. This includes but is not limited to phone call recordings/transcripts, emails and internal communications, which I trust you will be reviewing as part of your investigation into this issue.I would be grateful if this could be resolved swiftly as it has now been dragging on for almost 1 month and having given Lookers more than adequate time to repair the vehicle, and also having previously requested a refund, this is now getting beyond ridiculous.I look forward to your swift response.Regards

The environment was cluttered and welcoming due to the refurbishment