Mercedes-Benz of Ashford
4.8/5
4.8 /5
1,817 Verified Reviews
Monument Way, Orbital Park, Ashford, Ashford, TN24 0HB, GB
01233 504202
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,817 Verified Reviews
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4.0/5
4.0 /5
Still waiting for someone to get back to following a phone call
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5.0/5
5.0 /5
Welcoming
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5.0/5
5.0 /5
Very efficient with my enquiry. And very pleasant on the phone
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5.0/5
5.0 /5
Wide range of vehicles, friendly welcoming staff, felt no pressure in browsing the forecourt
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5.0/5
5.0 /5
Always a great experience
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5.0/5
5.0 /5
Spoke to Joe who covered all of my questions and we agreed a 'next steps' plan.
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5.0/5
5.0 /5
Great experience at Lookers Ashford. Riley was courageous and friendly and had good product knowledge. He was keen to fulfill my requirements! I am currently working on making my garage opening wider as the car I require won’t fit through the door. Will be in touch.
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2.0/5
2.0 /5
The car was advertised by Canterbury at first and they had misquoted the mileage on the car by 3,000 miles. Likewise they had at least 3 other cars at the time advertised with the same issue. They said they would not be making the car an Approved Mercedes, but their sister dealer MB of Ashford said they would make it an approved Mercedes. However on discovering MD warranty services wouldn't provide a Mercedes warranty it was never going to be what we felt was approved from a Main Mercedes dealership. The car was delivered by MB Canterbury to MB Ashford with two damaged wheels and a non approved tyre. Promised delivery dates were missed and when reported to the General Manager he refused to accept my complaint to begin with and was essentially trying to hold my holding deposit at first for his prep costs (which were to make it an Approved car?) and so all in all it has left a very sour taste of not being listened to as to try and help the Garage improve. In fact I should really change my grade to nil out of 5 if I am honest, but Aaron the Salesman made an effect did his best and so that must be worth an extra point. This is very disappointing from a past customer or MB Ashford, and a longtime member of the Mercedes Owners club. Attitude and service need to be improved at both MB Canterbury and also at MB Ashford.
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3.0/5
3.0 /5
The infotainment is not very good particularly in the 2016 brand. It is not touch screen and clunky to use.
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5.0/5
5.0 /5
Very good experience, Mark was very efficient, helpful and very knowledgable, I will have a think about what I will do.