Good communication all around and pick up driver was very courteous. Very pleased

Very good throughout

To be more competitive on price!!

Service booked with Ryan, helpful and informative.Video of vehicle good.Follow up phone calls good.Collection and return drivers both friendly.Car cleaned before being returned.Overal very good service. Thank you.

Effortless from start to finish, Ryan the service manager was more than helpful in dealing with a further problem with a tire, and in helping me complete the necessary photos and paperwork for my wheel care insurance, very smooth from start to finish, very happy

Very helpful and knowledgeable staff, especially Mario at Ashford.

All your personnel are well verse in their professional duties n responsibilities.They have the care n concern of their clients at heart making all tasks efficient n simpler.Thanks a lot.

Process all good and reception area and hospitality excellent.No real explanation of what was being done or process of the investigation to determine the fault with the sensor . The lead guy Steve and the assigned mechanic Ben wandered in and out of the reception area and didn’t provide any updates or feedback. After 2 hours I was sent an email and text of the health check on tyres and brakes and general condition under the car. No mention of the rest of the car. There was no mention on the sensor fault. I asked Steve for an update , who advised you know more than me ! A surprising comment from the service team lead .I was then informed the fault was a connector and needed to come from Germany. We agreed a date for the follow up work to be undertaken. I asked if this was covered by the warranty and was informed yes.Although the health check advised the rear brake pads are worn with about 5% left there was no mention of these needing to be replaced or when / how many more miles approx before they are. The front brakes were advised as nearly new with 11mm of wear left ? I have had this car for 8 weeks and bought it from Ashford MB. I have done less than 600 miles since collection. If the rear brakes are 95% worn I would have thought they would have been done prior to the sale as part of the full service . It seems the front brakes are new and must have been done at the pre sale service.My next service as part of the plan is October 23 so doubt the rear brake pads will last that long or are covered under the warranty so will become an out of service item.I would have thought if you are doing the check it would be discussed and any issues / need for work highlighted and when needed or outlined to the customer.More than happy to discuss as required and thanks for the opportunity to provide feedback.Rob

Meet and Greet Steve excellent.

Very happy however awaiting an estimate - requested next day on the advisories which I would like fixed- however knowing the cost first would be great!