I visited the Mercedes show room in Ashford to have my car checked recently and serviced a couple of months ago and both times I was seen by John Collen. His customer service and professionalism is exemplary! Always has a smile on his face and he goes over and beyond the call of duty to understand his customers needs. I have recommended the Mercedes brand based on the amazing service I have received by this individual John Collen. Thanks John for being you and thanks Mercedes for hiring such a brilliant and great sales advisor.Rosy.

Excellent service and Jordan was very professional and helpful

It’s a shame you can’t control the weather as well as you look after my car

John was very helpful nothing to much trouble and happy to help my partner with some additional questions with his car.

My car failed its initial MOT on 2 tyres & number plates but Ryan White sorted this all for meso a big thank you to Ryan

My car was picked up from home and the man turned up on time as planned and returned quickly.Excellent service.

Great service from John who looked after mybooking.

From initial enquiry to collection of my car I dealt with Jordan Simmonds. Jordan was professional at all times but more importantly he was friendly and understanding. Explained all my options without being pushy or overbearing. He kept his word and always called me back when he said he would. If I ever need to buy another Mercedes from Lookers I would seek out Jordan's services.

I took my car in for a b7 service,A week later there was a an existingbooking to fit a sensor so we agreed the sensor would be fitted at the same time as the service,The sensor wasn’t fitted and I have to take my car back this week which is a bit inconvenient.

All personel in servicing were very help and communicated with me during the two days that the car was with you.