I’ve previously used Lookers in Maidstone and had an awful experience with them. My car was recalled for a safety issue with the airbag so I booked it in with the Ashford branch. After my previous experience I wasn’t expecting much however I was pleasantly surprised. The booking in process was easy, I dropped my car off and was told when I could expect it back. I was sent a link with a video of my car and any issues it might have and I received a phone call once my car was ready. I explained to the person who called that I might be unable to collect it that day and was told it would be fine, if I didn’t arrive by 5.30 he would mark it as staying over night.I also wanted to have a look at a new GLE as I’m looking to change my car next year. Overall I had a pleasant experience. All the staff were friendly and professional and after my experience I will definitely be considering buying a new car from your Ashford branch.

John was very helpful and knowledgeable? Great service

Excellent, friendly service.

As always, the service provided by the entire service team at Ashford was exemplary.

Slick operation as usual. All staff friendly, professional and on the ball.

All ways a pleasure

Good service, communication and thanks to the staff.

Some extras like hat ( Mercedes cap) would be nice, even I asked to the sales person not able to get one by the time of hand over.

After my last experience this visit was at the level that I would expect from Mercedes, thank you.

I would like to thank Dion Ford from lookers Ashford for his professional service, he made our experience Extraordinary .