Had a great experience of buying my new car with Mercedes Ashford.A big thank you to Dion Ford who is a credit to the dealership.He was always quick to respond, friendly and very helpful.Amazing service and very pleased with my new car.

I booked my car in to Ashford mercedes for convenience as it was closest to home. It was a recall with regard to the airbag.I have to admit that I have had bad service in the past,so, I was pleasantly surprised from the time a walked in the door and the receptionistwalked forward and greeted my husband and I with a smile and and after taking my namesorted everything, including making a coffee, ! from then on everything was dealt withvery efficiently by all , I had a couple of questions about the car which were nothing to dowith the air bag replacement, but they were also answered.

When I booked the service, I also asked about some problems I was having with my key because I kept getting a message advising that the battery was low despite fitting a new battery, so it was replaced, and I was charged for the battery, which is understandable but when it was serviced, I was informed that the service included a new battery for the key, which was rather frustrating, having only bought one when I booked the service.

On arrival I was welcomed with a very pleasant young lady who offered me a coffee, I was also a bit early but rather than leave me waiting they managed to take my car and it was returned approx an hour later. First class service from first class staff

After the initial problem we were introduced to Jordon who was excellent he was veryhelpful and kept us updated until the arival of our new vehicle arrivedhe was also very helpful in helping us with all the mod consmany thanks Again

My car was collected and returned the same day. Very happy with the service

Job well done Ryan the mercanic good video, and a call to me to update on my mercedes thanks m Francis

Jordan was excellent throughout the process

All staff great very pleased with mercedes great cars thanks

From the reception to the all in the service and sales staff was excellent.