Being a Mobility Car we have always been satisfied with the service, unfortunately the cars lease is up and being Mobility we could not re-order which we would probably done. Although we have to wait another 5 months we have managed to order another car. Lets hope we have the same service.

Yes, I went to Maidstone not Ashford. Contact with the Service department was abysmal taking 9 calls all picked up by your call centre and even they sent urgent e mails to members of the service department and management. Only way i ended up chatting to someone was to ring the sales who sit opposite to them {who ansered straight away surprise surprise and one of the Sales team went over to the service department and got someone to call me back. That was at least a week after my first call to the service department. Not Good as have been with you over 25 years when Drake & Fletcher and then Dutton Forshaws etc.Terry Nichols.

The service offered by all of the personnel involved was exemplary. The vehicle was collected at the arranged time and returned earlier than expected. Many thanks

Joe Halford was very helpful .

Beverly was absolutely amazing, putting me at ease and looking after me

The sales lady Eleanor Prytherch was very pleasant to deal withWe ordered a new GLC but I’ve decided to await for the the new model to arrive and cancelled this order

Given the current difficulties in obtaining local taxis, perhaps it might be worth employing your own driver(s) to run customers home instead? Even if this was chargeable it would be much more preferable than having to wait quite a time for someone else to arrive, and would be a considerable benefit to the customer. It could also expose clients to newer Mercedes models which might pique their interest in considering a new vehicle.

Worked with Dion to part ex and purchase nearly new car. He has been very helpful and attentive, his knowledge was great and could answer any questions we had for him. By far better service all round than our more local Lookers, we know where to come now for real Mercedes service.

The booking experience was great. I didn't realise there was a collection and delivery servicewhich I made use of. I was contacted by phone to say the vehicle was ready and would be delivered shortly. Many thanks

The entire service team provided an exemplary service, completing the repair and returning my vehicle in a shorter time than I expected. Thankyou