Despite the fact I was chopped and changed around salesmen, Jake who finally dealt with me was a consummate professional and gave me a fantastic reveal which I'd never had previously. Delighted with the car and looking forward to dealing with Mercedes again in the future

Not make a mistake on the registration document and not forget to call me back.

Paul Clifton our sales person listened to us and got us the best deal possible at the time. He communicated regularly to keep us informed on the progress of our new car. Very good service.

no service was superb

Joe Walsh was superb. He went above and beyond at all times. Thank you Joe!

I am very satisfied. There was one small nik on the paint work, just below the bonnet in front. I pointed this out to Jake Krneta while I was leaving. Is there anything you can do for that? Thank you.

But disappointed that I drove all the way to Ashford to be told that you have to be 25 years old to test drive a a45s. Considering I was planning on spending 55000 on a car I can’t believe I cannot test drive because of my age. I strongly believe in drive before you buy but now an a45s is off the cards as I have to wait 3 years just to test drive one. Even tho I have previously brought a car from the exact same dealership and test drive a car. The team is very friendly and helpful though.

Having taken a test drive in a CLA premium plus from your forecourt, we were somewhat surprised to find , only on picking up our new vehicle, that the premium plus specification had been subsequently reduced, so that the car does not include electrically operated and memory seats. We feel that this might usefully have been pointed out while we were considering the purchase as we had said that this was one of our preferences.

Joe Halford was great a credit to Lookers.

Excptional team, professional, helpful and polite