Everything appears fine, collected on time and back on time.And once I get to grips with all the gizmos. I am sure once once learned the car will be even better!Ian Benson

Very good experience, Mark was very efficient, helpful and very knowledgable, I will have a think about what I will do.

Very helpful staff just couldn't get deal over the line

Oh dear, I thought it would be better this year after finding the starter button under the front seat last year, but no. All the staff are very nice, I was introduced to Linda who asked me if I would like the car washed, I said I would. I settled down with a good book and waited until about 1.15 when I was told all was ready. I went to find my car just as dirty as when I arrived. I decided not to bother and set off home. I got as far as the retail park and the lights came up on the dashboard along with an exclamation mark telling me to rectify the tyres, I turned round and came straight back to your premises, where I waited for at least another hour. I was told that when the tyres were checked during the service the valve had been broken now wait for it, I was told I would not be charged for said valve.Regards, Linda

I left my car with you today for a small repair to one of my rims. As usual, the lady in recepetion was extremely helpful. Dan from the Body Shop delat with me throughout and too was very helpful. The repair was carried out swiftly to a very high standard. So nice to have a good experience! Well done Dan and thank you!

The dealership does not feel premium when compared to other high end dealerships. For example, Barretts BMW across the road. Cars were dirty, there were no premium cars in the showroom. It all felt very industrial and trade like.

My experience with lookers Ashford have not been pleasant. I bought a car from them, I received the car 2 days later than agreed, said because it was Bank Holiday that they were trying to fix some stuff. By the time I took the car, they informed me that I still needed to bring the car back the next week to spray a scratch on one of the doors which I did. By the time I took the car, I realised that check engine light on the dashboard, I called them and they checked and say it was sensor problems, I was under warranty, they fixed it. I took the car home 2 days later the check engine light was on again, I called and took it back, they apologised and still said it was a sensor problem and it was fixed. I never realised that I did not even have a wheel lock in the car until the day I had a flat tyre, called mechanic, they came to me, only to find out that there was no wheel lock in the wheel lock box given to me, it was over the weekend, when I called they said servicing team was not working, IT was one of the most stressful day of my life and it was on my wedding day and it cost me money, I had to call RAC who came with master keys the next day. When I got to lookers, they said I will have to pay to get the wheel lock charged, after much argument I saw the sales guy who sold the car to me, he then agreed that they will replace the wheel lock at their own expense. When I went to buy this car, my girlfriend who is now my wife was there with me, it came with a 15 months warranty, the sales man told us about servicing that my next servicing in a year would be free. I took his word for it, fast forward 11 months later I called to book my car for servicing, I informed them our agreement as at when ii bought the car, I told them who sold the car to me and appointment was booked. I took the car to them on the day, dropped it off only for them to call me to tell me that they have checked and there was no record of that on their system, I informed them who I had the conversation with and they said they have spoken to him and he denied telling us that, they now gave me a quotation to service the car, I asked them not to touch my car. The sole reason why I bought the car from a Mercedes dealership at a more expensive price was thrown into the mud. My experience has been very awful.

Dear AaronWe have not bought the car from Brighton showroom , but from Lookers dealership. Lookers should have one standard rather than different branches having different standards. So for us front facing showroom is Ashford and all things behind the scenes and interbranch dealings should be done by the team and not by us. I am surprised to hear that we you are referring to Brighton branch to pay for the tyre change when we have made all dealing with Ashford. So please do arrive at a conclusion on this and revert back since for us we have ordered / paid/ taken delivery of car from Ashford Lookers.In the website - all vehicles show as Lookers and not as separate branches and did not mention as different rules apply for different branches. In that background, what I have mentioned is very valid and should be rectified.regardsSridhar Subramanian

I am writing to raise a formal complaint regarding the last-minute cancellation of my scheduled service appointment. The booking had been confirmed for today and arranged for a while from your website , yet I was only informed this morning that it would not go ahead.This is completely unacceptable. I had taken a day off work specifically to attend, resulting in both inconvenience and loss of income. The service is not even due until 16th December, so there was no reason for it to be cancelled without proper notice or explanation.I expect a clear explanation for why this occurred and what measures you will take to prevent such poor communication in the future.I also request that my service be rebooked as a matter of priority at a time convenient to me, and that appropriate compensation be offered for the disruption caused.I look forward to your prompt response.Luigi De Siano07989286555Mercedes Eqa reg GL74 SMO

Friendly and professional sales people.