Always a pleasure, so thank you

Always a pleasure, so thank you

I felt valued and Adam looked after me and it all felt very friendly

I sent an complaint email to you on Friday 10th of October still I haven’t received any response

Pleasant member of staff.

Dear Customer Service Team,I hope this message finds you well. I am writing to raise a formal concern regarding the recent service and MOT experience with my vehicle, as well as the manner in which I was treated during a subsequent visit to Lookers Mercedes-Benz Ashford.I have been a loyal Mercedes-Benz customer for approximately nine to ten years and have always trusted the professionalism and quality of your service.For the past two to three years, the engine warning light in my vehicle has been illuminated. Each time I brought the car in for service, I was advised that this was related to a computer system fault and simply required a reset. The vehicle passed its MOT each year without issue.At my most recent visit, I was informed that a component was broken and agreed to have it repaired, regardless of cost. Shortly afterward, I was contacted and told that the “Blue Box” was also faulty, and that because the engine light was on, the MOT had not been carried out as it would fail automatically. I was further advised that if might be best for me to consider buying a new car. ( As they already aware that I am looking to purchase another car).Following this advice, I took my vehicle to an independent garage for a second opinion. They completed the MOT without difficulty and the vehicle passed. This outcome left me questioning the accuracy and fairness of the advice and service I received from your dealership. Mind that two issues on the car still exists.Two days later, I visited Lookers Mercedes-Benz Ashford to explore purchasing a new vehicle. Unfortunately, the experience there was disappointing. The attitude of the sales representative and some members of the team came across as condescending and dismissive. My husband, who accompanied me and is an experienced businessman, and I both felt that we were being viewed as “difficult customers” simply because we were asking reasonable questions and not immediately agreeing to proceed with the sale.I was saddened by this experience, as I have always associated Mercedes-Benz with integrity, respect, and customer care. I would appreciate it if you could review the handling of both the service and the interaction at your Ashford branch, and provide me with an explanation and reassurance that these concerns will be taken seriously.I remain a long-standing customer and hope that this matter can be resolved in a constructive way that restores my confidence in the brand.Kind regards,Parastoo Hosseini

The cust has purchased a vehicle in 2022 she has just come to sell the vehicle and has just found out that the company was previously a taxi. The cust has been back on the phone and been advised by Joe there is nothing you can do she is not happy that this has now halfed the value of the vehicle.

Oliver was polite with a matching body language

It was good to chat to Beverley and Riley was exceptionally helpful and knowledgeable.

Aaron was incredibly helpful in every way as well as Joe the Manager