Would have been excellent if it wasn’t for a brief conversation with a member of staff, not the person who sold us the car.I called Joe to enquire about next steps and a chap named James answered. I was a little thrown when he answered as he didn’t do a standard corporate greeting so thought I’d got straight through to a direct line. I wouldn’t say that James was particularly rude but he also wasn’t particularly polite. Perhaps my expectations are too high but it might be worth listening to that call, I was left feeling that my call was an inconvenience and I’m not sure that this is the standard Mercedes would expect.

Good sales rep

Good service, demonstrated features well

Friendly helpful staff, good service.

The handover by Luke was helpful and informative making sure all or as much info as I required was available or given.

I found Joe Halford salesman very helpful he went out of he’s way to make sure I was happy with the car

The sales guy was really professional, explained everything clearly and did not make me feel pressured in any way. Everything was dealt with very quickly and I love my car!

The service from John in the service team was excellent. However the admin team did not setup our contact details on our new Service Contracts as we’d specifically requested and for that reason we have marked the score down.

Served immediately, very friendly staff and got offered a service that surpassed my expectations

Very helpful , polite and respectful