Would have been excellent if it wasn’t for a brief conversation with a member of staff, not the person who sold us the car.I called Joe to enquire about next steps and a chap named James answered. I was a little thrown when he answered as he didn’t do a standard corporate greeting so thought I’d got straight through to a direct line. I wouldn’t say that James was particularly rude but he also wasn’t particularly polite. Perhaps my expectations are too high but it might be worth listening to that call, I was left feeling that my call was an inconvenience and I’m not sure that this is the standard Mercedes would expect.
Verified User
•
Oct 18, 2023
5.0/5
5.0/5
Good sales rep
Verified User
•
Oct 18, 2023
5.0/5
5.0/5
Good service, demonstrated features well
Verified User
•
Oct 17, 2023
5.0/5
5.0/5
Friendly helpful staff, good service.
Verified User
•
Oct 16, 2023
5.0/5
5.0/5
The handover by Luke was helpful and informative making sure all or as much info as I required was available or given.
Verified User
•
Oct 16, 2023
5.0/5
5.0/5
I found Joe Halford salesman very helpful he went out of he’s way to make sure I was happy with the car
Verified User
•
Oct 16, 2023
5.0/5
5.0/5
The sales guy was really professional, explained everything clearly and did not make me feel pressured in any way. Everything was dealt with very quickly and I love my car!
Verified User
•
Oct 16, 2023
4.0/5
4.0/5
The service from John in the service team was excellent. However the admin team did not setup our contact details on our new Service Contracts as we’d specifically requested and for that reason we have marked the score down.
Verified User
•
Oct 16, 2023
5.0/5
5.0/5
Served immediately, very friendly staff and got offered a service that surpassed my expectations
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Would have been excellent if it wasn’t for a brief conversation with a member of staff, not the person who sold us the car.I called Joe to enquire about next steps and a chap named James answered. I was a little thrown when he answered as he didn’t do a standard corporate greeting so thought I’d got straight through to a direct line. I wouldn’t say that James was particularly rude but he also wasn’t particularly polite. Perhaps my expectations are too high but it might be worth listening to that call, I was left feeling that my call was an inconvenience and I’m not sure that this is the standard Mercedes would expect.
Verified User
•
Oct 18, 2023
5.0/5
5.0/5
Good sales rep
Verified User
•
Oct 18, 2023
5.0/5
5.0/5
Good service, demonstrated features well
Verified User
•
Oct 17, 2023
5.0/5
5.0/5
Friendly helpful staff, good service.
Verified User
•
Oct 16, 2023
5.0/5
5.0/5
The handover by Luke was helpful and informative making sure all or as much info as I required was available or given.
Verified User
•
Oct 16, 2023
5.0/5
5.0/5
I found Joe Halford salesman very helpful he went out of he’s way to make sure I was happy with the car
Verified User
•
Oct 16, 2023
5.0/5
5.0/5
The sales guy was really professional, explained everything clearly and did not make me feel pressured in any way. Everything was dealt with very quickly and I love my car!
Verified User
•
Oct 16, 2023
4.0/5
4.0/5
The service from John in the service team was excellent. However the admin team did not setup our contact details on our new Service Contracts as we’d specifically requested and for that reason we have marked the score down.
Verified User
•
Oct 16, 2023
5.0/5
5.0/5
Served immediately, very friendly staff and got offered a service that surpassed my expectations