Everything was explained to me and time was taken over the handover.
Verified User
•
May 5, 2023
5.0/5
5.0/5
Always a great experience when dealing with this dealership. Polite, pragmatic and always helpful.
Verified User
•
May 2, 2023
5.0/5
5.0/5
Adam Reeves was extremely helpful, making the process as smooth as possible!
Verified User
•
May 1, 2023
5.0/5
5.0/5
5 Star Experience.
Verified User
•
May 1, 2023
5.0/5
5.0/5
Jordan was very helpful all through the journey.
Verified User
•
May 1, 2023
4.0/5
4.0/5
The car was overfilled with oil which means I will have to drive to Ashford to get it rectified.
Verified User
•
May 1, 2023
4.0/5
4.0/5
Shouldn’t have needed a visit for a repair as the fuel leak should have been found on MOT or the pre-sale check for the breakdown insurance compliance. The fuel leak was sorted but seat belts the same as before and should have been again found at MOT of pre-insurance inspection. I have since found one of the window switches doesn’t raise the window and this was reported but have not received a response/update in 4 weeks. Considering the car was serviced roughly 3,000 miles before my purchase at this dealerships the oil is very dirty and gloopy. My experience is suggesting the work is not being done and it’s tick box to make maximum profit and not about true service and getting the job done. So would be somewhat unsure about taking the car back for a service in the future.
Verified User
•
May 1, 2023
5.0/5
5.0/5
Fantastic customer service and product knowledge from Marios in Ashford. Very attentive and always at hand to answer any questions. Would highly recommend.
Verified User
•
May 1, 2023
5.0/5
5.0/5
Very helpful and good customer service 👍
Verified User
•
Apr 29, 2023
4.0/5
4.0/5
I don't understand why the checking of Ad Blue levels is not covered in the service price. It's the same as checking oil levels,washer bottle, brake fluid surely.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Everything was explained to me and time was taken over the handover.
Verified User
•
May 5, 2023
5.0/5
5.0/5
Always a great experience when dealing with this dealership. Polite, pragmatic and always helpful.
Verified User
•
May 2, 2023
5.0/5
5.0/5
Adam Reeves was extremely helpful, making the process as smooth as possible!
Verified User
•
May 1, 2023
5.0/5
5.0/5
5 Star Experience.
Verified User
•
May 1, 2023
5.0/5
5.0/5
Jordan was very helpful all through the journey.
Verified User
•
May 1, 2023
4.0/5
4.0/5
The car was overfilled with oil which means I will have to drive to Ashford to get it rectified.
Verified User
•
May 1, 2023
4.0/5
4.0/5
Shouldn’t have needed a visit for a repair as the fuel leak should have been found on MOT or the pre-sale check for the breakdown insurance compliance. The fuel leak was sorted but seat belts the same as before and should have been again found at MOT of pre-insurance inspection. I have since found one of the window switches doesn’t raise the window and this was reported but have not received a response/update in 4 weeks. Considering the car was serviced roughly 3,000 miles before my purchase at this dealerships the oil is very dirty and gloopy. My experience is suggesting the work is not being done and it’s tick box to make maximum profit and not about true service and getting the job done. So would be somewhat unsure about taking the car back for a service in the future.
Verified User
•
May 1, 2023
5.0/5
5.0/5
Fantastic customer service and product knowledge from Marios in Ashford. Very attentive and always at hand to answer any questions. Would highly recommend.
Verified User
•
May 1, 2023
5.0/5
5.0/5
Very helpful and good customer service 👍
Verified User
•
Apr 29, 2023
4.0/5
4.0/5
I don't understand why the checking of Ad Blue levels is not covered in the service price. It's the same as checking oil levels,washer bottle, brake fluid surely.