This was my 4th New Mercedes Purchase and Jordan Simmonds, was superb.He was not pushy, but very knowledgeable and made the decisions easy. It was down to him that I decided to go ahead with the purchase.The new online system however, I am not a fan.Parts of it were ok, but so many emails to follow, some critical some not. The payment was the hardest.If I could have made a one off Chaps payment it would have been so much better, buy by sending a link this does not meet all bank requirement so has daily or in my case 2 hourly limits which mean 5 payments over 2 days! Not ideal.It might seem like it makes it easier but it makes it less personal and I truly believe that deals like this are done on relationships. Luckily Jordan has a good manor and personality

Excellent customer experience from the greeting from the receptionist to the service manager

Very good experience so far. I received a call back from my enquiry the following morning. We were given a test drive and able to agree a deal we were happy with. So a result for all concerned.

Everything as expected. Car cleaned was appreciated.

The online booking process could be improved. This time, I was unable to make the booking online, so needed to call. On a previous occasion (2022) I made an online booking slot with confirmation, only to get an email several days later saying that the slot was not available and that I needed to call.

very efficient and courteous service from staff

Luke Potter was very helpful and I couldn’t have asked for better service

Friendly polite staff

We had a very good stress free experience, and a very helpful sales executive.

I was more than impressed with my experience at Mercedes Ashford and was given the best attention and help possible. I was offered a perfect product but just at a price that was a little more than we were prepared to pay.