Mercedes-Benz of Ashford
4.7/5
4.7 /5
1,551 Verified Reviews
Monument Way, Orbital Park, Ashford, Ashford, TN24 0HB, GB
01233 504202
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,551 Verified Reviews
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4.0/5
4.0 /5
The lady at the reception and staff were very polite and welcoming.Repair cost was unexpected and more than expected costCar was cleaned but probably not wiped after wash and hence had water marks all over and I had to wash again.
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5.0/5
5.0 /5
Had a bad experience with Mercedes /RAC roadside recovery,it took a full two weeks to repair a puncture
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5.0/5
5.0 /5
Always efficient , on time ,good communications and pleasant helpful staff.
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5.0/5
5.0 /5
Lookers Ashford staff are always helpful and pleasant. Appointments are on time and keep to schedule which is alsp very helpful. Great service as always!
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5.0/5
5.0 /5
As head of technical service, Lee is exceptional as are all the team members I have met. At a time when so many dealerships are only interested in new car sales, Mercedes Canterbury makes sure that day to day Mercedes ownership is taken care of and is a complete pleasure. Thanks for looking after me and my car so well.
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5.0/5
5.0 /5
Tara at the Ashford branch dealt with us from start to finish. we are previous Mercedes buyers so know about the service plans. This was a new car for my mother and from start to finish she was made to feel welcome and included whilst with me.Tara dealt on a real professional level and we would recommend her to others.THX John and Gill casey
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4.0/5
4.0 /5
I am not happy that the dealer was not able to consider the repair on the part exchange car. I only change the tyres, brake disc and brake before I pat exchange it and there is still an outstanding of over 750 left on the care. I am not using and they want me to pay. I am not happy about this.
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5.0/5
5.0 /5
The service was appalling. I had to wait nearly three months for an electrical part. A Mercedes is no longer worth owning. Very high end car that is an absolute liability due to the company being unable to supply simple parts. It is clear that I got off lightly with just a three month wait. Ashford were great. Mercedes are effectively selling refuse.
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4.0/5
4.0 /5
Only complaint I have is the inside of the windscreen was left really dirty after it was meant to have been cleaned… with smears and residue from whatever was used on it, other than that great service as always
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5.0/5
5.0 /5
Dion Ford the sales representative was fantastic from start to finish and kept us informed all the way. I would gladly return when I make my next car purchase and would recommend Mercedes-Benz Ashford to family and friends