As always, professional, friendly and efficient. I had been quoted for an item which had actually been done at the previous service in Eastbourne before I collected the car 12 months earlier, so that was removed from the job. Also, the Courtesy Car was free. Thank you.

Informed it would take 2 hours and it took 2 hours for service, no complaints

All went well no complaints

Excellent communication and customer service. Everything was explained to me clearly. Staff (Dion) went an extra mile to supprt me in my purchase. Five star dealer!

Pick up service was very good

It may have saved us all some time on the day if Joe had communicated that I had called the day before the visit to confirm that we expected to take the vehicle on the day.

Customer expectations not met as parts not in stock. Service manager had to intervene to sort out problem. Once he got involved problem was sorted. Unfortunate that we had to complain to get problem resolved.

Great customer service

I would have liked to discuss a service plan as my last one was cancelled and I am yet to get to the bottom of it and £533 straight after Christmas was a bit steep

I was looked after by Jordan Simmonds , from start to finish , he enabled me to purchase my new car at very short notice , paperwork was completed online at 19:30 well after office hours on Thursday 29th December this included my Part exchange . All i needed to do when i arrived on the 30th at 13:00 was sign a few forms pay the Road Tax, 5 minute call with Mercedes car Insurance, and drive away .Even though you are 80 miles from my home address, i will contact Jordan when i am due to replace .. in a few years time …Great customer experienceThank youRegardsSteve paris