RE: Cancellation of Vehicle Purchase - Mercedes-Benz E Class 3.0 E350 V6 BlueTEC AMG Night Edition (Premium Plus) Estate 5dr Diesel G-Tronic+ Euro 6(s/s) (258ps), Registration KE65 ZDM.I am writing to formally notify you that I wish to cancel the vehicle contract for the above vehicle, which I purchased on 16/7/26 and received on 18/7/26.As this was a distance purchase, I am exercising my legal right to cancel within the 14-day cooling-off period under the Consumer Contracts Regulations 2013. I understand that I am not required to provide a reason for this cancellation.The vehicle currently has 83280 miles on clock and has been kept in the exact same condition as when it was delivered. Pursuant to the regulations, I have stopped driving the vehicle (other than for the purpose of its return).Please confirm receipt of this email and your acceptance of the contract cancellation. I would like to arrange for the [vehicle to be returned to your premises/or to be collected by you]. Can you please confirm the process for this?I expect my full refund of my £8500 deposit to be issued within 14 days of you receiving the returned vehicle, using the same payment method used for the initial transaction.I look forward to hearing from you promptly to resolve this.Kind regards,Stuart J Hurst07968 544676ccschadderton@gmail.com

Mr Luke CrowhurstLookers MercedesVictoria RoadPortsladeBrightonBN41 1DYDear LukeWith reference to my previous email correspondence with you dated 27th April 2026 and 09th July 2026, copied in below, and verbal communication over the phone and in person regarding the overdue outstanding rectification/repair of various faults in the above recently purchased vehicle from your company I regret to say that I have not received a response from you.Therefore, as the defects in the above vehicle have become visible within the first few weeks of its purchase, I am relying upon my statutory rights under the Consumer Rights Act 2015 . Under Sections 9, 10 and 11 of the Act, goods supplied by a trader must be of satisfactory quality, fit for purpose and as described. Furthermore, as the faults have arisen within the first six months, the law presumes that they were present or developing at the time of sale unless you can prove otherwise. It is therefore your responsibility to repair the vehicle at your company’s cost within a reasonable time and without causing significant inconvenience.These defects would not reasonably have been identified during a few short test drives or the visual inspection carried out by the AA prior to purchase. They have only become evident through normal use of the vehicle.The defects are as follows:Gearbox Fault – The gearbox is slipping. When pulling away, the engine revs increase but the vehicle fails to accelerate before eventually re-engaging gear. This is a serious mechanical defect and raises concerns regarding the vehicle's safety and roadworthiness.Boot Lid Fault – When the boot lid is unlocked using either key and then closed, it repeatedly unlatches and reopens instead of remaining securely closed, indicating a fault with the locking or latch mechanism.This fault was previously reported to you when the vehicle was returned for inspection. However, because the issue was intermittent at that time, it was not properly investigated or rectified. The fault has since become more frequent and is now consistently occurring, demonstrating that it was an existing defect which should have been diagnosed and repaired when it was first brought to your attention.Rear Bumper Damage – The rear bumper has damage which has not been repaired to an acceptable standard. I require the bumper to be professionally repaired and repainted fully by a reputable body repair specialist so that the finish matches the remainder of the vehicle. A simple touch-up repair will not be accepted.Driver's Seat – I note that you have agreed to contribute £100 towards the repair of the driver's seat, thereby accepting responsibility for this defect. However, under the Consumer Rights Act 2015, the repair must be carried out at no cost to me. I therefore require you to cover the full repair cost of £120.I am willing for the repair to be carried out by my chosen repairer, provided you reimburse the full amount. The repair must be completed to a professional standard by replacing the weak/damaged stitching. I will not accept the use of adhesive, glue, or any other temporary or substandard repair method.Driver's Side Alloy Wheel Centre Cap – The centre cap on the driver's side rear alloy wheel repeatedly comes loose and falls out. This appears to be the result of damage to the retaining clips during the refurbishment of the alloy wheels prior to sale. The damaged clips mean the centre cap cannot be securely retained and requires replacement.Infotainment System Fault – The vehicle's entertainment/infotainment system intermittently fails to power back on after it has been switched off. This fault affects the normal operation of the vehicle's multimedia and control systems and requires investigation and repair.Rear Suspension/Wheel Area Noise – Whilst driving, there is a persistent squeaking noise coming from the passenger-side rear of the vehicle. This indicates a further defect which requires investigation and repair. The source of the noise should be properly diagnosed and rectified as part of the remedial work.REQUESTThis email is my last request to you for a satisfactory response detailing out your rectification/repair program and a definite date for completion of these works to the said vehicle. If I do not hear from you by the 27th July 2026 I will have to consider further action.As part of the purchase price was paid by credit card, I have initiated a Section 75 claim with my credit card providers under the Consumer Credit Act 1974 . They will be contacting you directly regarding this matter, as the credit card providers may be jointly liable for any breach of contract or misrepresentation.I hope this matter can be resolved promptly and amicably.Yours sincerely,David Mirza

purchased vehicle earlier this year, experience was not exactly the best at one stage having to chase the sales exec to make payment for the vehicle. had an issue with drivers front allow and then went to Kwik-Fit who advised that the alloy had been structurally welded to repair, has then emailed the sales exec he had been dealing with to query this and was advised that a maximum of 1 alloy can be welded to repair to still qualify for the Mercedes-Benz approved vehicle scheme, customer has requested the documentation that states this as he is now £300 out of pocket after having to get the one that was on replaced.

At point of sale in April all was good, then at collection 25th april , I was informed i would be called shortly to collect a second key which needed to be ordered and the alloys couldn’t be done (as the person who’s would do it was off duty), and therefore alloys and second key would be done at the same time when i returned with the car for the pairing of the key. despite several emails, this is still outstanding. I have been ignored on some occasions, told they will look into it on others, told the workshop was closed for two weeks so that will be another delay, and so on. i am constantly chasing . in the meantime my key has locked itself in the car and the AA have said this needs looking at by your garage as it shouldn’t happen. i called to explain this had happened hoping it would speed up the process and i still have no answers. all 3 items need resolving. i was also told i would have full access to the app and i havent, so i have paid to upgrade this.

Hello, I purchased an A class (reg. HX70WXK) on 14 May 2026. It was advertised on the Mercedes Approved Used and Lookers website as a 2 owner vehicle.However, the V5C has come through detailing the car has had 3 previous owners. Understandably I'm very concerned this has happened and feel the car was missold.I contacted the dealership as soon as I received my V5C from the DVLA, and I was advised the complaint had been escalated to a manager to review. As I haven't had a response I'm now escalating through the complaints procedure to ensure this is properly looked into and remedied.

They have had my Smart car for nearly 4 weeks for a clutch replacement that was supposed to take 2 days.

I arrived to have the repairs done on my car this morning only to be told that a voicemail was left for me at 6.30pm last night saying the part needed was not in stock. I received no such voicemail, only a text at 6.28pm saying that my vehicle was booked in for 10am.I took the morning off work to make this appointment, lost a mornings pay, and left both my children at home as schools are closed. I drove the 45 minutes in heavy traffic from Peacehaven to get to the garage only to be told this. Could someone not have called me this morning to check I had received the message? Or perhaps sent a follow up email? I made this appointment almost 2 weeks ago - why was the part not ordered then? What is the point of booking an appointment 2 weeks in advance if staff are only going to realise the night before that the part needed is not in stock?I am also not happy with the condition of the sunroof on my new car. It has a sticky green mould type substance all around the edges. I have tried to clean it off but it is extremely sticky and wont come off. I would like this cleaned / repaired / replaced at the same time as the faulty window switch.I have just bought my first Mercedes after being with BMW for 10 years and so far the customer service is severely lacking in comparison. Please could you let me know what you intend to do to rectify this situation?

I am struggling to convey my disappointment in this dealership. Utterly incompetent, disinterested and rude. A horrible, chaotic customer experience over many years with the last 3 cars purchased from them - each time swearing we would never go back. This time it's a whole new level of bad service; they are beyond hopeless - do yourself a massive favour and go elsewhere, you really don't want to be subject to such an unpleasant experience when buying a so-called luxury car. They don't deserve to be in business. I'm seriously doubting the Mercedes brand as a whole if they have companies like this representing them.

Hello,I am a long standing BM customer and am having significant problems booking my C class in for an MOT and A service ( 16000 miles ). I have tried on the phone and online ( appointment confirmed ) only for you to call me to vacate the appointment. I am in hospital end June and cannot drive - which I have told you about yet you have now sent me a booking for 30th June.I am unhappy with the lack of customer care here - seems you can’t be bothered.My car is X100 NJE and I have been a customer of your Brighton branch for 12 + years.Lets see if you reply.Kind regardsNick EvansPlease see this - I have now booked my car into a local garage for an MOT and will see how you reply as to what I do for the service and future purchases etcThank you for your attentionNick Evans

The Mercedes GLB 35 that I picked up six weeks ago. I wasn’t showing the vehicle before I signed all the documents as well as signing over my E 63 to Mercedes. I drove off with the GB 35 and the tire was flat.. I didn’t have enough time to go back again because I already had been at The dealership for hours so I went to pump the tire up. Next day the tire was flat again. Took the car back to Mercedes and they changed one perished valve stem. Within the week I noticed the car had a clunking sound so I started looking at the car a bit closer.. all four discs had an extremely large lip on them and the brake pads are not OEM and a budget brand as are the tire tires. I emailed the salesman and he didn’t reply back. I booked the car in but had to wait two weeks because Mercedes ironically didn’t have a courtesy car beforehand.. I went out and bought OEM style discs and pads to take to my mechanic to fit because I use the car a lot in summer as we work in the music business and travel all over Europe. My mechanic looked at the discs and said I need to take this back to Mercedes because they should have not sold you a four year-old £33,000 car with this sort of breaking quality.. he also noticed the tires are old. I dropped off the car at Mercedes and describe the clunking as well as mentioning that when breaking the last part of breaking the brakes would seem to get quite skittish. He made a note of this.. at 5 pm I get a call saying that they found that the tie rods were worn and that he felt that something was wrong immediately in the car park already. He told me that the discs were still within limit and gave me the measurements and the rear disc were literally 1 mm away from not being okay but he said he would not fit the equipment that I already paid for free of charge. For extra injury., when I left the dealership, I received a video from the mechanic in your workshop. He points out that my front tires need to be changed because they’re worn out on the inner edge. Needless to say the reason these tires were worn out from on the inner edge to near bald. So when your workshop man change the tie rods, he knew that the tyres also need changing but didn’t and then they also refuse to do the brakes.. our family an extended family or all customers of yours and have been for decades? We gave you an absolute immaculate 2013 E 63 estate. I went out of my way to make sure that car was tip top.