Clear helpful sale staff

Special shout out to John Dewdney. He is great knows exactly how to treat customers without any pressure selling tactics and is knowledge about the product.

I have been constantly let down with estimation dates for completion of work on my car changing. I was originally given a date of Saturday 14th February, on for me to get another call stating Monday 16th, then another at the end of the day saying Tuesday 17th and now I've been called AGAIN and have been told THURSDAY 19th February. I have been left with no car, was not offered a Hire Car at all for the duration and when I asked I was informed there isn't none and its too late to offer me one... I'm absolutely stunned and disappointed with the service I have had

Very patient staff

The assigned sales person - have never attended a sales person education or class - judging from the behaviour. Apart from that my LAST words to him after our visit - was “Don’t call me - I’ll call you” - 1 days later he calls anyway. And I now find myself on multiple of your mail lists despite asking for NOT TO BE PUT ON ANY LISTS AT ALL.

I approached Mercedes-Benz of Brighton in good faith with the intention of leasing an EQA through my business. After answering the questions requested by the dealership, I received a formal written quotation which I accepted promptly, within a few hours of it being issued and before the deadline that had been referenced to me. Only after my acceptance was I informed by Gary that the vehicle and finance structure were no longer available. During that conversation I was told, for the first time, that acceptance needed to occur within “working hours” and that this was the reason the quote could not be honoured. At no point was any such condition stated on the quotation, nor had it been communicated at any earlier stage. Introducing new limitations after a customer has relied upon and accepted a formal document is extremely concerning and left me feeling misled and very uncomfortable. I fully understand that stock positions and finance campaigns can change. However, when the explanation evolves after acceptance, and new requirements are introduced retrospectively, it undermines trust in the transparency and reliability of the process. This was my first experience of attempting to place business with Mercedes-Benz and, as a company operating a fleet of vehicles, clarity and consistency are fundamental in choosing who we partner with. Unfortunately, this episode has significantly damaged my confidence in dealing with this dealership.

Luke Moore is very knowledgeable, helpful and has a professional manner.

Friendly and professional

Called me about what we were looking for, never heard from them again

Both Luke and Sam were excellent representatives of Mercedes.