I am writing to formally address a concern regarding the recent repair of my vehicle. My car required a replacement of the subframe, and I was informed by multiple fellow Mercedes-Benz owners that such repairs are typically covered fully by the manufacturer. However, I was only offered a 50% discount, resulting in a payment of £1,400.Upon further inquiry, I learned that, given the low mileage of my vehicle and the premature failure of this part, Mercedes-Benz generally covers between 90% to 100% of the cost in similar cases. Unfortunately, in my situation, I was only granted partial coverage.I kindly request a review of my case and a reconsideration of the coverage to reflect the brand’s commitment to customer satisfaction and the quality of its vehicles.Thank you for your attention to this matter. I look forward to your prompt response.

Prompt, professional and very friendly team...An absolute credit to Lookers

I purchased my a250e on the 12th November. On the 15th November I decided to charge the car but found that the plug-in charger was faulty. I reported this but I am still waiting for a replacement.

Hi,In September 2023, you replaced the rear subframe on my car under warranty. Unfortunately, I didn’t receive any paperwork detailing the work carried out when I collected the vehicle. Could you please check your records and confirm the work that was completed?

We had to contact regarding a complaint we had with Mercedes Benz at Brighton. This is the 2nd vehicle we have purchased from this dealership.After part exchanging my previous vehicle a VW T Roc we did not receive the vehicle tax rebate. We had given John the salesman the relevant documentation which was lost. They had to apply for a new V5 document so that we could get the vehicle tax refunded. We had waited more than 2 months for the refund.Luke the manager agreed that due to their incompetence they would refund the 2 months we lost including the signed postage. This amount totalled £25. We are currently in the 3rd week of waiting for this amount. Several phone calls and an email with no acknowledgement that they had even received the paperwork.It's such a shame that I have had to make a 2nd complaint.I am very disappointed that they have let the side down. They represent a strong expensive brand. The after sales attention to detail to the customer has not been forthcoming.Perhaps someone from your head office could arrange for the refund. Preferably before Christmas.It would be a kind gesture if something could be arranged towards the next service for us for all the inconvenience.This has been going on since August. My new reg is K7 KTP. The old reg is listed belowKind regardsKaren Puttock

Very good.Thank you so very much.

Excellent service when we arrived at the showroom. Excellent follow up too.

Sales Person Samuel was very good with information concerning your Fiat 500 Blue ! Nice car.

Brilliant, thank you

due to a part not available - Customer is saying Steve has not been helpful and also been cheeky. Kermel has been very helpful.Steve telephone call was taken place on 13.33 1st December with Customerspoke to Kermal 12.12 1st December , handed over to steve - customer said he would have a 3way call to find a resolution to the issue. Customer not happy with Steve's attuite. please contacted customer via phone call as customer wants a resolution to a Failed part 1 part on ad blue tank - (fill level senor), REG AF67USU - Why cant you just get the part that has failed - Customer is saying you have to replace the whole module. Preferred contact via telephone and from someone higher than Steve in parts .