I purchased my a250e on the 12th November. On the 15th November I decided to charge the car but found that the plug-in charger was faulty. I reported this but I am still waiting for a replacement.

Hi,In September 2023, you replaced the rear subframe on my car under warranty. Unfortunately, I didn’t receive any paperwork detailing the work carried out when I collected the vehicle. Could you please check your records and confirm the work that was completed?

We had to contact regarding a complaint we had with Mercedes Benz at Brighton. This is the 2nd vehicle we have purchased from this dealership.After part exchanging my previous vehicle a VW T Roc we did not receive the vehicle tax rebate. We had given John the salesman the relevant documentation which was lost. They had to apply for a new V5 document so that we could get the vehicle tax refunded. We had waited more than 2 months for the refund.Luke the manager agreed that due to their incompetence they would refund the 2 months we lost including the signed postage. This amount totalled £25. We are currently in the 3rd week of waiting for this amount. Several phone calls and an email with no acknowledgement that they had even received the paperwork.It's such a shame that I have had to make a 2nd complaint.I am very disappointed that they have let the side down. They represent a strong expensive brand. The after sales attention to detail to the customer has not been forthcoming.Perhaps someone from your head office could arrange for the refund. Preferably before Christmas.It would be a kind gesture if something could be arranged towards the next service for us for all the inconvenience.This has been going on since August. My new reg is K7 KTP. The old reg is listed belowKind regardsKaren Puttock

Very good.Thank you so very much.

Excellent service when we arrived at the showroom. Excellent follow up too.

Sales Person Samuel was very good with information concerning your Fiat 500 Blue ! Nice car.

Brilliant, thank you

due to a part not available - Customer is saying Steve has not been helpful and also been cheeky. Kermel has been very helpful.Steve telephone call was taken place on 13.33 1st December with Customerspoke to Kermal 12.12 1st December , handed over to steve - customer said he would have a 3way call to find a resolution to the issue. Customer not happy with Steve's attuite. please contacted customer via phone call as customer wants a resolution to a Failed part 1 part on ad blue tank - (fill level senor), REG AF67USU - Why cant you just get the part that has failed - Customer is saying you have to replace the whole module. Preferred contact via telephone and from someone higher than Steve in parts .

Comprehensive diagnostic carried part replaced following this at great cost. Didn’t resolve the situation at all another part replaced at a cost and again situation totally unresolved. Current cost to me around £900! More to follow as more parts are due to be replaced…..! Also another issue has miraculously occurred regarding the ignition switch, discovered on collection of car, probably going to be massively expensive…..?

Where do I start?!!>> My car was booked in on the 3/11 for a full diagnostic due to warning lights coming on for lane assist, brake assist, traffic sign and SOS etc….>> Service department called me late that afternoon to inform me that the reason for the faults was the Overhead Control Panel which would need to replaced to resolve this.> The total cost would be £737.76!!> (I have never seen a copy of the diagnostic report incidentally.) As this would result in a resolution then I reluctantly agreed.>> Collected on the 4/11 and on the 5/11 all the previous warning lights returned!!!>> 13/11 car was returned and now your “technician” told me the fault was due to the windscreen cameras and he had cleaned them adding hoods Collected on the 14/11.>> The cost was an additional £145.00!!>> After 1 MILE the warning lights returned!!>> TOTAL COST so far to date £886.56!!>> 20/11 Car returned, some system update carried out, no resolution of issues now looking to replace FRONT CAMERAS! At what cost I have no idea?>> 21/11 Collected car drove straight home parked on my drive, went to use it on Saturday morning - battery was flat!!>> 24/11 Car removed from my drive and returned to Lookers Brighton for checking.> 25/11 No resolution> 26/11 It now appears that it is an ignition switch problem! Which has not been as a result of any work carried out by your technicians but a fault that could happen at anytime!> Well don’t believe it! Such coincidences are highly unlikely don’t you agree?> At this time I await a path forward and have been without the use of my car for 5 days!>> During this period I was assured that Neil would look into this and come back to me but hasn’t thus far……!>> So as I speak, this nightmare continues NOTHING has been sorted out! All they have done is replaced a continuing list of parts (ongoing) and the battery is not the only thing that has drained during my time at Lookers but also my bank account!>> I am entitled to a significant refund for the services not provided by Lookers, which principally appear to be “ if in doubt” replace a part or parts that “should” sort out the problem….?>> I look forward to this situation being resolved as a matter of urgency!