Comprehensive diagnostic carried part replaced following this at great cost. Didn’t resolve the situation at all another part replaced at a cost and again situation totally unresolved. Current cost to me around £900! More to follow as more parts are due to be replaced…..! Also another issue has miraculously occurred regarding the ignition switch, discovered on collection of car, probably going to be massively expensive…..?

Where do I start?!!>> My car was booked in on the 3/11 for a full diagnostic due to warning lights coming on for lane assist, brake assist, traffic sign and SOS etc….>> Service department called me late that afternoon to inform me that the reason for the faults was the Overhead Control Panel which would need to replaced to resolve this.> The total cost would be £737.76!!> (I have never seen a copy of the diagnostic report incidentally.) As this would result in a resolution then I reluctantly agreed.>> Collected on the 4/11 and on the 5/11 all the previous warning lights returned!!!>> 13/11 car was returned and now your “technician” told me the fault was due to the windscreen cameras and he had cleaned them adding hoods Collected on the 14/11.>> The cost was an additional £145.00!!>> After 1 MILE the warning lights returned!!>> TOTAL COST so far to date £886.56!!>> 20/11 Car returned, some system update carried out, no resolution of issues now looking to replace FRONT CAMERAS! At what cost I have no idea?>> 21/11 Collected car drove straight home parked on my drive, went to use it on Saturday morning - battery was flat!!>> 24/11 Car removed from my drive and returned to Lookers Brighton for checking.> 25/11 No resolution> 26/11 It now appears that it is an ignition switch problem! Which has not been as a result of any work carried out by your technicians but a fault that could happen at anytime!> Well don’t believe it! Such coincidences are highly unlikely don’t you agree?> At this time I await a path forward and have been without the use of my car for 5 days!>> During this period I was assured that Neil would look into this and come back to me but hasn’t thus far……!>> So as I speak, this nightmare continues NOTHING has been sorted out! All they have done is replaced a continuing list of parts (ongoing) and the battery is not the only thing that has drained during my time at Lookers but also my bank account!>> I am entitled to a significant refund for the services not provided by Lookers, which principally appear to be “ if in doubt” replace a part or parts that “should” sort out the problem….?>> I look forward to this situation being resolved as a matter of urgency!

Dear Sir'sAbout 3 months a go I brought a E Class Mercedes (KN69 WZM) from Lookers Brighton branch. The fuse cover is missing. I had been to you showroom and requested for the cover. I had spoken to a young lady there, she mentioned she will order one and get back to me. It's been over 6 to 8 weeks. I had not heard from her. Can you please respond to my request. Kind regardsMr Shabek Ali

Hi there,We are still waiting for the health report?? We have a slow puncture and you guys were going to send me the report on the tyres last week!Best,BelindaOn Wed, 19 Nov 2025 at 17:01, Mercedes-Benz of Brightonwrote:Tell us what you think.UnsubscribeHi BelindaThank you for your recent visit to Mercedes-Benz of Brighton,At Lookers Mercedes-Benz Brighton we are always trying to improve and your feedback is very important to us.We'd love to get your thoughts on how we did. It only takes a few minutes!GoogleTrustpilot

Luke was very helpful and answered my questions promptly as well as being flexible to check few options for me

Hi,I collected the Mercedes-Benz GLB (reg GV72 OOF) recently, and I’ve discovered that the heated side mirror isn’t working. This fault was present from day one.Please arrange a repair under my consumer rights. As the vehicle was purchased from a dealer, the car must be of satisfactory quality, and faults present at delivery should be corrected without charge.Let me know the earliest date you can book it in.Thanks,Nahidul Islam Nipu

Made time for family of 4 at the end of the day

Good morning,I brought my car to Mercedes Benz Brighton to repair the sensors and window problem on September 2, 2025. As I am still under the warranty of RAC, I was told by Brighton Service Advisor that my quotation is sent to RAC for approval, which usually takes a few days. Therefore, I took my car back on the same date September 2, 2025. I followed up with your Service Advisor few times but was still told that there was no feedback from RAC yet. As the dash has shown a message that "Engine start not possible in certain mile", I have no choice but brought it to Mercedes Benz Oxford (where I live) to fix the problem on September 9, 2025. And the quotation was approved and the car was fixed on September 11, 2025. However, I have to bear the difference between the invoice amount and the claimed amount. On September 23, 2025, your Service Advisor called me and said that the quotation is approved and I could bring my car in for repairing, and the repairing cost could be fully reimbursed. Then, I brought my car in to fix the window problem only as the sensors has been repaired previously by Mercedes Benz Oxford.I was wondering the reasons for the delayed approval by RAC about the quotation submitted by Brighton. It was submitted on September 2, 2025 but only replied on September 23, 2025 while the one submitted by Oxford only took 2 days. RAC and Assurant declared that the quotation submitted by Brighton online was actually September 22, 2025, and was approved on September 23, 2025. I was astonished as I was told by Brighton that the quotation was submitted on September 2, 2025, which is almost 3 weeks time difference. Therefore, I'd like your help to investigate the entire incident and looking forward to a prompt reply. Thank you.

We felt that this company wasn’t very helpful or understanding.

Very easy going, not pushy, proffesional