Having had my car damaged when in for a service, Neil Hamilton was very considerate and helpful organising repair including collection, loan car and redelivery, great job Neil...
Verified User
•
Feb 2, 2023
5.0/5
5.0/5
Karl went above and beyond in helping us view our car, he was extremely helpful without being pushy he was a pleasure to deal with.We have always been impressed with the level of customer service both before and after buying vehicles at your Brighton branch.
Verified User
•
Feb 1, 2023
5.0/5
5.0/5
Our inquiry and purchase was dealt with by Paris Blackwell who may I say was not only very professional but very knowledgeable and friendly and made the whole process enjoyable rather than stressful. We are delighted with our new purchase and would would have no hesitation in recommending Paris to our friends and colleagues.
Verified User
•
Feb 1, 2023
5.0/5
5.0/5
Bethany was terrifically helpful, unfailingly polite and highly professional. We would love to have bought a car from her.We decided against proceeding purely because of some other uncertainties in our life at present.The GLC Coupé is the car we’ll eventually buy though!
Verified User
•
Feb 1, 2023
4.0/5
4.0/5
Very out on your time estimations for doing a job bit put out after saying the task would take 4 hours and then it takes most of the day, especially when I said I would wait for it to be done one and a half hours after dropping off the car only to find that it was still waiting to be seen. This is incredibly annoying when in the morning I told your customer liaison over the phone what time I would be in The day before the car had been serviced and MOT but an engine warning light came on no sooner than driving a mile down the road after your mechanics said this fault had been fixed. So costing two days of replanning is not good
Verified User
•
Feb 1, 2023
5.0/5
5.0/5
Very pleased with the service
Verified User
•
Jan 31, 2023
5.0/5
5.0/5
Both Andy Melbert and Robson Charrington were excellent throughout
Verified User
•
Jan 30, 2023
5.0/5
5.0/5
Maddie was charming, helpful and efficient. Good communication and no surprises when it came to paying the bill. Will certainly use you again for my Mercedes.
Verified User
•
Jan 30, 2023
5.0/5
5.0/5
Would like to express how great Carl was with sourcing a vehicle that met our specific requirements. We had also spoken with other Dealerships and they didn’t understand what we were looking for and why certain functions were important. First class service from Carl!
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Having had my car damaged when in for a service, Neil Hamilton was very considerate and helpful organising repair including collection, loan car and redelivery, great job Neil...
Verified User
•
Feb 2, 2023
5.0/5
5.0/5
Karl went above and beyond in helping us view our car, he was extremely helpful without being pushy he was a pleasure to deal with.We have always been impressed with the level of customer service both before and after buying vehicles at your Brighton branch.
Verified User
•
Feb 1, 2023
5.0/5
5.0/5
Our inquiry and purchase was dealt with by Paris Blackwell who may I say was not only very professional but very knowledgeable and friendly and made the whole process enjoyable rather than stressful. We are delighted with our new purchase and would would have no hesitation in recommending Paris to our friends and colleagues.
Verified User
•
Feb 1, 2023
5.0/5
5.0/5
Bethany was terrifically helpful, unfailingly polite and highly professional. We would love to have bought a car from her.We decided against proceeding purely because of some other uncertainties in our life at present.The GLC Coupé is the car we’ll eventually buy though!
Verified User
•
Feb 1, 2023
4.0/5
4.0/5
Very out on your time estimations for doing a job bit put out after saying the task would take 4 hours and then it takes most of the day, especially when I said I would wait for it to be done one and a half hours after dropping off the car only to find that it was still waiting to be seen. This is incredibly annoying when in the morning I told your customer liaison over the phone what time I would be in The day before the car had been serviced and MOT but an engine warning light came on no sooner than driving a mile down the road after your mechanics said this fault had been fixed. So costing two days of replanning is not good
Verified User
•
Feb 1, 2023
5.0/5
5.0/5
Very pleased with the service
Verified User
•
Jan 31, 2023
5.0/5
5.0/5
Both Andy Melbert and Robson Charrington were excellent throughout
Verified User
•
Jan 30, 2023
5.0/5
5.0/5
Maddie was charming, helpful and efficient. Good communication and no surprises when it came to paying the bill. Will certainly use you again for my Mercedes.
Verified User
•
Jan 30, 2023
5.0/5
5.0/5
Would like to express how great Carl was with sourcing a vehicle that met our specific requirements. We had also spoken with other Dealerships and they didn’t understand what we were looking for and why certain functions were important. First class service from Carl!