Excellent service

I’m writing regarding the MOT you carried out on my vehicle in the 10 and 11th of February 2025. It appears that an incorrect mileage was entered during the test, which has now been recorded on the MOT history. The Pass MOT mileage is lower the Fail MOT date.Because of this error, I’m currently unable to sell my car, as the mileage discrepancy is causing serious issues with my potential buyer. It has also been flagged in the MOT record as a discrepancy.Please contact me as soon as possible to correct the record or provide a solution so that I can proceed with the sale. This needs to be resolved urgently.My details are Ilham Samuelregistration number is AP67KDV.See a picture attached of the MOT recordYou can reach me on 07591594513Best wishesIlham

I specifically requested to have a quote to sell or part exchange the car so I could compare the options. I was pushed into getting a quote for just part exchange with the premise that the quote for my existing car would be the roughly the same even if I didn’t part exchange. When I decided not to part exchange I was told that mercedes would not just buy my car wasting my time in the hope I would buy mercedes again.

Very friendly and helpful

cust purchased a vehicle 19.09.25 and she still has no log book. Can this be looked into please

I’m very disappointed that despite several emails, I still haven’t received any written confirmation that the body damage will be repaired as promised. This issue was reported immediately after collection, which means the damage existed before I took delivery.I understand repairs can take time, but there has been no acknowledgment or timeframe provided. The lack of communication is unacceptable.Given the circumstances, I am now formally requesting to return the car and receive a full refund. Please confirm the dealership’s return policy and outline the next steps for processing this request.If I don’t receive a clear update or resolution within a reasonable timeframe, I’ll have to escalate this matter further

Very helpful

Efficient & professional response to my enquiry.

Your finance department and the communication is abysmalMercedes in general have lost their way, following my experience recentlyI will never, ever, ever deal with Mercedes again!!!I have just taken delivery of a lovely Volvo – a different class to anything Mercedes!

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