Dear Sir'sAbout 3 months a go I brought a E Class Mercedes (KN69 WZM) from Lookers Brighton branch. The fuse cover is missing. I had been to you showroom and requested for the cover. I had spoken to a young lady there, she mentioned she will order one and get back to me. It's been over 6 to 8 weeks. I had not heard from her. Can you please respond to my request. Kind regardsMr Shabek Ali

Hi there,We are still waiting for the health report?? We have a slow puncture and you guys were going to send me the report on the tyres last week!Best,BelindaOn Wed, 19 Nov 2025 at 17:01, Mercedes-Benz of Brightonwrote:Tell us what you think.UnsubscribeHi BelindaThank you for your recent visit to Mercedes-Benz of Brighton,At Lookers Mercedes-Benz Brighton we are always trying to improve and your feedback is very important to us.We'd love to get your thoughts on how we did. It only takes a few minutes!GoogleTrustpilot

Luke was very helpful and answered my questions promptly as well as being flexible to check few options for me

Hi,I collected the Mercedes-Benz GLB (reg GV72 OOF) recently, and I’ve discovered that the heated side mirror isn’t working. This fault was present from day one.Please arrange a repair under my consumer rights. As the vehicle was purchased from a dealer, the car must be of satisfactory quality, and faults present at delivery should be corrected without charge.Let me know the earliest date you can book it in.Thanks,Nahidul Islam Nipu

Made time for family of 4 at the end of the day

Good morning,I brought my car to Mercedes Benz Brighton to repair the sensors and window problem on September 2, 2025. As I am still under the warranty of RAC, I was told by Brighton Service Advisor that my quotation is sent to RAC for approval, which usually takes a few days. Therefore, I took my car back on the same date September 2, 2025. I followed up with your Service Advisor few times but was still told that there was no feedback from RAC yet. As the dash has shown a message that "Engine start not possible in certain mile", I have no choice but brought it to Mercedes Benz Oxford (where I live) to fix the problem on September 9, 2025. And the quotation was approved and the car was fixed on September 11, 2025. However, I have to bear the difference between the invoice amount and the claimed amount. On September 23, 2025, your Service Advisor called me and said that the quotation is approved and I could bring my car in for repairing, and the repairing cost could be fully reimbursed. Then, I brought my car in to fix the window problem only as the sensors has been repaired previously by Mercedes Benz Oxford.I was wondering the reasons for the delayed approval by RAC about the quotation submitted by Brighton. It was submitted on September 2, 2025 but only replied on September 23, 2025 while the one submitted by Oxford only took 2 days. RAC and Assurant declared that the quotation submitted by Brighton online was actually September 22, 2025, and was approved on September 23, 2025. I was astonished as I was told by Brighton that the quotation was submitted on September 2, 2025, which is almost 3 weeks time difference. Therefore, I'd like your help to investigate the entire incident and looking forward to a prompt reply. Thank you.

We felt that this company wasn’t very helpful or understanding.

Very easy going, not pushy, proffesional

Excellent service

I’m writing regarding the MOT you carried out on my vehicle in the 10 and 11th of February 2025. It appears that an incorrect mileage was entered during the test, which has now been recorded on the MOT history. The Pass MOT mileage is lower the Fail MOT date.Because of this error, I’m currently unable to sell my car, as the mileage discrepancy is causing serious issues with my potential buyer. It has also been flagged in the MOT record as a discrepancy.Please contact me as soon as possible to correct the record or provide a solution so that I can proceed with the sale. This needs to be resolved urgently.My details are Ilham Samuelregistration number is AP67KDV.See a picture attached of the MOT recordYou can reach me on 07591594513Best wishesIlham