Idiots that offered £500 for a E class Amg line 😂😂😂

Very pleased with the service

Very pleased with the service

Service was great, as usual, but I did have to order spare alloy wheels from Germany for my Mercedes CLS AMG 63s and then had to send my existing from brake callipers to Manchester for complete refurb/paint/servicing as Mercedes couldn’t get new ones.I don’t blame Lookers, but Mercedes needs to get its act together because being told that you have to provide your own new alloy wheel and the brake callipers for your 9 year old car (which was the flagship model) are unavailable from Mercedes is unacceptable.Mike Seare

Hi Tyler,As per as our phone conversation. I’d like to request that you book a body repair appointment for me on Tuesday, 21st October 2025. Please find attached the details of the nearest Mercedes-Benz dealer for me.Kindly note that the repair should be free of charge, as the body was damage before the vehicle collection.Thank you for your assistance.Kind regardsNipuOn 12 Oct 2025, at 4:23 pm, Nahidul Islam Nipuwrote:HiPlease see the video alsoKind regardsNipuOn 11 Oct 2025, at 2:12 pm, Nahidul Islam Nipuwrote:Hi Tyler,I just noticed there’s an issue on the body that I I haven't realized yesterday. I’ve attached a photo so you can take a look. Could you please let me know what can be done about this?Thank you,Kind regardsNipuOn 9 Oct 2025, at 6:13 pm, Tyler Baconwrote:Thank you Mr Nipu,I have attached the documents for you.Tyler BaconSales ExecutiveBrighton Mercedes-BenzVictoria Rd, Portslade | Brighton | BN41 1DYT: 01273 707 070www.lookers.co.uk/mercedes-benz________________________________________From: Nahidul Islam NipuSent: 09 October 2025 5:55 PMTo: Tyler BaconSubject: Re: GF72OOFExternal Sender: Confirm legitimacy before acting.Hi,Please send me that Two documents and Please find my car Insurance copy in the attachmentThank youKind RegardsNipuOn 9 Oct 2025, at 4:22 pm, Nahidul Islam Nipuwrote:Hi,Please find my car Insurance copy in the attachmentThank youKind RegardsNipuOn 9 Oct 2025, at 3:34 pm, Tyler Baconwrote:Hello Mr Nipu,Yes your finance has all been paid out and cleared. This appears to be the email with your final documents in. In terms of a password that would not have been set by us, if there is a password on the documents that would only have been set by you.Tyler BaconSales ExecutiveBrighton Mercedes-BenzVictoria Rd, Portslade | Brighton | BN41 1DYT: 01273 707 070www.lookers.co.uk/mercedes-benz________________________________________From: Nahidul Islam NipuSent: 09 October 2025 3:26 PMTo: Tyler BaconSubject: Re: GF72OOFExternal Sender: Confirm legitimacy before acting.Hi,After I sign prepare with Redline Finance. They send me two documents but when I try to open it is ask me password. Please see below the attachment and give me the passwordThanksKind regardsNipuOn 9 Oct 2025, at 11:43 am, Tyler Baconwrote:Thank you Mr NipuTyler BaconSales ExecutiveBrighton Mercedes-BenzVictoria Rd, Portslade | Brighton | BN41 1DYT: 01273 707 070www.lookers.co.uk/mercedes-benz________________________________________From: Nahidul Islam NipuSent: 09 October 2025 11:36 AMTo: Tyler BaconSubject: Re: GF72OOFExternal Sender: Confirm legitimacy before acting.Hi,Bank Transfer £6500 completedPlease see the attachment belowKind regardsNipuSent from my iPhoneOn 9 Oct 2025, at 11:02 am, Nahidul Islam Nipuwrote:Hi,It’s DoneOn 9 Oct 2025, at 10:52 am, Tyler Baconwrote:I just left you a voicemail regarding the form, it appears that you ID check failed. It probably just means that you need to be careful with the picture you take of your driving licence. Please give me a call if you have any questions as this needs to be done properly because they only allow three attempts.Thanks,

It was Great

Tyler was very helpful and friendly.

Good communication and very helpful.

vehicle 6 months old. MOT yesterday and advised it needed two front tyres after owning vehicle for a short time.Questioned how can it go from green to red in 6 months, surely the tyres weren't up for selling standard at the time of being sold to me. Tech would only say you've done 10,000 miles in it. Tyres shouldn't need replacing after 6 months or 10,000 miles. Refused to do anything so we refused to use you and will not going forward.When vehicle was purchased, windscreen wipers were broken, parcel self in vehicle was broken and had to return the vehicle. We were advised that all service history would be sent to after, after chasing the salesman and no reply after 3 months had to come back in again and request this from the service department. Customer service wasn't great, car wasn't inspected properly clearly when simple things were broken and in non working conditions and now this. So again was the vehicle inspected properly before being sold and therefore the tyres as mentioned were not fit for selling and should have been replaced back in march when sold

I am writing to formally raise a complaint regarding the persistent difficulties I have experienced over the past six months in trying to have my car (registration KM23 RYB) properly repaired through one of your authorised dealerships.Despite multiple visits, assurances, and extended delays, both of the issues I originally raised remain unresolved, and the service I have received has fallen well below the standard I expect from the Mercedes-Benz brand.Summary of Events• Initial visit (early this year):I booked the car in to address two issues — a USB port that had stopped working and a passenger seat heater that intermittently switches off on longer journeys.The dealership confirmed that the USB port required a replacement part and said they would investigate the seat heater.• Follow-up visit:Once the USB part arrived, I returned the car for the repair. The USB port was replaced, but I was told the seat heater fault could not be replicated, as they had only tested it for a short time and were not prepared to test it for the hour required for the problem to appear.When I reiterated that the issue consistently occurs after around 60 minutes, I was told there was nothing further they could do unless it happened again.• After the USB repair:The next time I used the car, I discovered that the area surrounding the USB port had been damaged — it appeared the casing had been removed with a blade, leaving sharp and unsightly edges around the fitting.I had to book the car back in again to replace the central column. During this process, the driver returning my car demanded cash for petrol, which I had to urgently provide from my children’s piggy banks — an unprofessional and uncomfortable situation.• Ongoing seat heater issue:I continued to report that the seat heater issue persisted. I was told to take a video of the fault when it next occurred, but when I did, I was then informed that a video could not be used for diagnosis and that the issue could only be verified in the workshop.After much insistence, the dealership finally agreed to test the car for long enough to reproduce the problem — confirming that the fault existed and that a replacement part would be ordered.• Further errors and missing components:When the central console was replaced, I later discovered that the cup holders had been removed and not reinstalled. I had to call to chase this up and was told that they would be replaced at the same time as the seat heater repair.This agreement was made back in June, and despite multiple follow-ups since then, I have had no confirmed dates, updates, or resolution.Impact and ConcernsI have now spent over six months trying to get relatively minor faults addressed, and the process has been both frustrating and time-consuming.The dealership’s handling of the situation — including the poor workmanship, lack of communication, and unprofessional behaviour when returning the vehicle — has completely undermined my confidence in Mercedes-Benz’s customer care standards.Requested RemediationI would appreciate Mercedes-Benz UK’s direct intervention to:1. Ensure the seat heater fault and console damage are repaired promptly2. Replace the cup holder that is missing3. Provide a goodwill gesture (for example, complimentary service, extended warranty, or financial compensation) to recognise the repeated inconvenience, damage, and poor customer experience.4. Review the conduct of the dealership staff involved in this matter, particularly regarding the inappropriate request for cash on vehicle return.I trust that Mercedes-Benz will take this matter seriously and ensure that appropriate corrective action is taken. I would appreciate a written response within 14 days outlining how you intend to resolve this situation.Thank you for your attention to this issue. I look forward to a swift and satisfactory resolution.