vehicle 6 months old. MOT yesterday and advised it needed two front tyres after owning vehicle for a short time.Questioned how can it go from green to red in 6 months, surely the tyres weren't up for selling standard at the time of being sold to me. Tech would only say you've done 10,000 miles in it. Tyres shouldn't need replacing after 6 months or 10,000 miles. Refused to do anything so we refused to use you and will not going forward.When vehicle was purchased, windscreen wipers were broken, parcel self in vehicle was broken and had to return the vehicle. We were advised that all service history would be sent to after, after chasing the salesman and no reply after 3 months had to come back in again and request this from the service department. Customer service wasn't great, car wasn't inspected properly clearly when simple things were broken and in non working conditions and now this. So again was the vehicle inspected properly before being sold and therefore the tyres as mentioned were not fit for selling and should have been replaced back in march when sold

I am writing to formally raise a complaint regarding the persistent difficulties I have experienced over the past six months in trying to have my car (registration KM23 RYB) properly repaired through one of your authorised dealerships.Despite multiple visits, assurances, and extended delays, both of the issues I originally raised remain unresolved, and the service I have received has fallen well below the standard I expect from the Mercedes-Benz brand.Summary of Events• Initial visit (early this year):I booked the car in to address two issues — a USB port that had stopped working and a passenger seat heater that intermittently switches off on longer journeys.The dealership confirmed that the USB port required a replacement part and said they would investigate the seat heater.• Follow-up visit:Once the USB part arrived, I returned the car for the repair. The USB port was replaced, but I was told the seat heater fault could not be replicated, as they had only tested it for a short time and were not prepared to test it for the hour required for the problem to appear.When I reiterated that the issue consistently occurs after around 60 minutes, I was told there was nothing further they could do unless it happened again.• After the USB repair:The next time I used the car, I discovered that the area surrounding the USB port had been damaged — it appeared the casing had been removed with a blade, leaving sharp and unsightly edges around the fitting.I had to book the car back in again to replace the central column. During this process, the driver returning my car demanded cash for petrol, which I had to urgently provide from my children’s piggy banks — an unprofessional and uncomfortable situation.• Ongoing seat heater issue:I continued to report that the seat heater issue persisted. I was told to take a video of the fault when it next occurred, but when I did, I was then informed that a video could not be used for diagnosis and that the issue could only be verified in the workshop.After much insistence, the dealership finally agreed to test the car for long enough to reproduce the problem — confirming that the fault existed and that a replacement part would be ordered.• Further errors and missing components:When the central console was replaced, I later discovered that the cup holders had been removed and not reinstalled. I had to call to chase this up and was told that they would be replaced at the same time as the seat heater repair.This agreement was made back in June, and despite multiple follow-ups since then, I have had no confirmed dates, updates, or resolution.Impact and ConcernsI have now spent over six months trying to get relatively minor faults addressed, and the process has been both frustrating and time-consuming.The dealership’s handling of the situation — including the poor workmanship, lack of communication, and unprofessional behaviour when returning the vehicle — has completely undermined my confidence in Mercedes-Benz’s customer care standards.Requested RemediationI would appreciate Mercedes-Benz UK’s direct intervention to:1. Ensure the seat heater fault and console damage are repaired promptly2. Replace the cup holder that is missing3. Provide a goodwill gesture (for example, complimentary service, extended warranty, or financial compensation) to recognise the repeated inconvenience, damage, and poor customer experience.4. Review the conduct of the dealership staff involved in this matter, particularly regarding the inappropriate request for cash on vehicle return.I trust that Mercedes-Benz will take this matter seriously and ensure that appropriate corrective action is taken. I would appreciate a written response within 14 days outlining how you intend to resolve this situation.Thank you for your attention to this issue. I look forward to a swift and satisfactory resolution.

Cust purchased a vehicle 2 moths ago and part exchanged a vehicle VW TROC and the documents have been lost within the dealership. The cust has logged this but I am unable to find the complaint.The customer would like the dealership to replace the log book and would like a refund for the tax.

Hello Mercedes0n th1 October I popped into Lookers Brighton where I have bought four new cars , I needed some advice on the lubricant for my E class sunroof .I was told by the service dept that it had to be a special type but i could by a tub for £8.75 .So I agreed to buy some he pointed me to the parts department 10! Steps away I asked to by the Lubricant referring to his colleague 10 steps away he looked puzzled and went away, 45 min later he came back and said I can't sell you this product but I can take your car in and do it for you how much is that I asked £90 .So why is service saying £8.75 that's how much lubricant we use the rest is our labour .So after an hour with my wife waiting in the car this is your reply to a loyal customer I am sorry but the whole episode was handled appallingly You asked me to reach out I have its up to you nowRegards

Staff very friendly and professional especially Matthew Bray who showed me the car and facilitated the test drive.

Very helpful and knowledgeable

HelloI recently chose the Brighton Mercedes main AMG dealer to have my new car serviced atDropped her off early am and then had a call from engineer saying could find no faults but did need 2 tyres replaced before next MOT as were dangerous but no videos were sent hence I could not request them to be replaced during the service, nor have I had any emails regarding the service or service as requested so I now have to take more timeWhen I picked her up I got 2 miles and had just joined the A27 duel carriageway when the engine management light came on and the car went into limp mode which was terrifying at 40mph with Lorrie’s having to swerve etc etc , I returned the car immediately to the garage and was not apologised to, i then had a call the following day saying it was ready to collect, after having to ask what the issue was I was told it was a “loose cable to “a coil pack” and with no apologyI collected my car and was given nothing apology or any form of renumeration on my loss of time taken to do 4 journeys instead of 2 for what seems should have been preventable by a competent mechanic!Needless to say I won’t be using you again going forwards as the only reason in the first place was that I could Trust you, please arrange for my service records to be emailed to me (2 weeks of asking for them ) and after thats been done delete my details from your contact listRegardsGrant Andrews

Perfect

Sales team were very helpful and accommodating.

Excellent customer service and very informative