I booked my car in for a service about 3 or 4 weeks in advance. During that period I received no end of emails and texts saying my car was due for a service and I even received an email the day after it was serviced saying my car was due for a service. It's easy to link whether or not a car is due and if it's been booked in. Please sort it out.
Verified User
•
Jul 20, 2022
5.0/5
5.0/5
Matthew Bray was excellent both in helping us to choose the right vehicle, keeping us informed theoughout the process, going through the functions when we picked up the car and he was just generally really helpful and knowledgeable. Thank you!
Verified User
•
Jul 20, 2022
5.0/5
5.0/5
My feeling was that there is some new management in place. On previous visits, customer attention and response has been a bit patchy but on my last two visits, the most recent one being this week, everything worked and the customer service response was excellent. My vehicle was treated with care and was returned cleaned, which was appreciated. I look forward to my next routine visit. Thanks.
Verified User
•
Jul 20, 2022
5.0/5
5.0/5
Eimear Bruce was very pleasant and professional
Verified User
•
Jul 20, 2022
4.0/5
4.0/5
Thought the car cleaning could have been better
Verified User
•
Jul 19, 2022
5.0/5
5.0/5
Excellent service on this occasion by both the service desk lady & mechanic who did the work
Verified User
•
Jul 19, 2022
5.0/5
5.0/5
Have always received excellent service from this dealership.
Verified User
•
Jul 19, 2022
5.0/5
5.0/5
Yes, the guy who did the video was really really great, very knowledgeable and helpful.He spoke so fast though, he was difficult to understand! I know he's said this stuff probably a thousand times before and it sounded like it lol. More enthusiasm man 👍I totally get it though so no worries, this is in NO WAY a complaint, the service there is excellent and I will ALWAYS have my services done with you.Good job guys!
Verified User
•
Jul 19, 2022
4.0/5
4.0/5
The customer care had improved immensely since my last service and dealings with the garage.we felt it was more organised with the liaison staff that are more helpful and with far better communication abilityVery satisfied
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
I booked my car in for a service about 3 or 4 weeks in advance. During that period I received no end of emails and texts saying my car was due for a service and I even received an email the day after it was serviced saying my car was due for a service. It's easy to link whether or not a car is due and if it's been booked in. Please sort it out.
Verified User
•
Jul 20, 2022
5.0/5
5.0/5
Matthew Bray was excellent both in helping us to choose the right vehicle, keeping us informed theoughout the process, going through the functions when we picked up the car and he was just generally really helpful and knowledgeable. Thank you!
Verified User
•
Jul 20, 2022
5.0/5
5.0/5
My feeling was that there is some new management in place. On previous visits, customer attention and response has been a bit patchy but on my last two visits, the most recent one being this week, everything worked and the customer service response was excellent. My vehicle was treated with care and was returned cleaned, which was appreciated. I look forward to my next routine visit. Thanks.
Verified User
•
Jul 20, 2022
5.0/5
5.0/5
Eimear Bruce was very pleasant and professional
Verified User
•
Jul 20, 2022
4.0/5
4.0/5
Thought the car cleaning could have been better
Verified User
•
Jul 19, 2022
5.0/5
5.0/5
Excellent service on this occasion by both the service desk lady & mechanic who did the work
Verified User
•
Jul 19, 2022
5.0/5
5.0/5
Have always received excellent service from this dealership.
Verified User
•
Jul 19, 2022
5.0/5
5.0/5
Yes, the guy who did the video was really really great, very knowledgeable and helpful.He spoke so fast though, he was difficult to understand! I know he's said this stuff probably a thousand times before and it sounded like it lol. More enthusiasm man 👍I totally get it though so no worries, this is in NO WAY a complaint, the service there is excellent and I will ALWAYS have my services done with you.Good job guys!
Verified User
•
Jul 19, 2022
4.0/5
4.0/5
The customer care had improved immensely since my last service and dealings with the garage.we felt it was more organised with the liaison staff that are more helpful and with far better communication abilityVery satisfied