The service reception was empty of staff for a good 10 minutes on arrival. Very thin on the ground when compared to the approximately 10 staff sitting at the various desks in the sales area - no customers anywhere. I guess the two departments do not work together?

Like the dealership very much,staff are all excellent work as a team with service ,sales ,parts infact pick up my new Mercedes end of the week.well done.

Would be nice if the courtesy cars were cleaned before being handed over. The vehicle i received had drink stains on the passenger seat and tobacco in the middle storage compartment.

Matt Gorton and Mike Parsons were both really helpful and knowledgable.

An excellent service which I recommend to others

Great Dealership, great Staff and Great service

A wonderfull experience made so easy with the help of Matt Gorton. Nothing was any trouble, and went the extra mile to look after me. Massive thankyou to Matt.

As a non mercedes sale,Andy handled it quickly and easily for me

The week previous to contacting Mercedes Brighton I had purchased the same car from another Mercedes dealership. A few days before I was due to collect the car, I lost confidence in them as it felt like they had not listened to what I wanted and more importantly what I didn't want! I did not want to take the risk to travel all the way to collect the car and be disappointed. I chose to cancel the order and looked around for another vehicle. I called Brighton Mercedes and spoke to John Dudeney. I could not of been more relieved that finally someone listed to what I wanted and I felt like I was being looked after. So much so that I purchased the car without test driving or even seeing it in person! John sent me plenty of photos of the car and the paperwork to go with it. When I collected the car I was not disappointed. There are 5 Mercedes dealerships closer to me than Brighton but it was worth the journey. A full tank of fuel was also a lovely touch by John as I had travelled so far. The service I received has definitely convinced me to go back to them when I finally make the switch to an electric car

Not really although it would have been good to remind customers when buying a car that they will need to purchase car tax before driving the car away. In my case I needed my mobile phone to authorize payment unfortunately I forgot to bring it and had to return home to collect it, return to the showroom and complete the transaction. Otherwise, totally smooth, professional and easy process.