The Service Advisor gave me a reminder call before the due date and courtesy calls during the service to keep me informed of progress. Overall "Excellent service"!👍
Verified User
•
Aug 19, 2020
5.0/5
5.0/5
Very efficient service, especially the video. Thoroughly recommend the collection and return service.
Verified User
•
Aug 17, 2020
5.0/5
5.0/5
Efficient service as normal
Verified User
•
Aug 15, 2020
5.0/5
5.0/5
The work was carried out well as expected
Verified User
•
Aug 14, 2020
5.0/5
5.0/5
This was the best customer service experience I have had when buying a car. It made everything so easy and the process enjoyable.
Verified User
•
Aug 13, 2020
4.0/5
4.0/5
Could have made more effort with the "promised" free valet and car wash. Car collection and return was excellent
Verified User
•
Aug 10, 2020
5.0/5
5.0/5
A
Verified User
•
Aug 4, 2020
5.0/5
5.0/5
Very happy in all aspects of service and staff members
Verified User
•
Aug 3, 2020
5.0/5
5.0/5
Great customer service, explained to me what the issue was and how it was resolved. Problem has now gone away.
Verified User
•
Aug 1, 2020
4.0/5
4.0/5
Overall ok. But forgetting an item on the original invoice and having to make a secondary charge was less than perfect. Also, replacing side lights (as detailed in invoice) with improved performance bulbs I provided when I instructed for high beams to be replaced has left me uncertain as to what has actually been replaced.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
The Service Advisor gave me a reminder call before the due date and courtesy calls during the service to keep me informed of progress. Overall "Excellent service"!👍
Verified User
•
Aug 19, 2020
5.0/5
5.0/5
Very efficient service, especially the video. Thoroughly recommend the collection and return service.
Verified User
•
Aug 17, 2020
5.0/5
5.0/5
Efficient service as normal
Verified User
•
Aug 15, 2020
5.0/5
5.0/5
The work was carried out well as expected
Verified User
•
Aug 14, 2020
5.0/5
5.0/5
This was the best customer service experience I have had when buying a car. It made everything so easy and the process enjoyable.
Verified User
•
Aug 13, 2020
4.0/5
4.0/5
Could have made more effort with the "promised" free valet and car wash. Car collection and return was excellent
Verified User
•
Aug 10, 2020
5.0/5
5.0/5
A
Verified User
•
Aug 4, 2020
5.0/5
5.0/5
Very happy in all aspects of service and staff members
Verified User
•
Aug 3, 2020
5.0/5
5.0/5
Great customer service, explained to me what the issue was and how it was resolved. Problem has now gone away.
Verified User
•
Aug 1, 2020
4.0/5
4.0/5
Overall ok. But forgetting an item on the original invoice and having to make a secondary charge was less than perfect. Also, replacing side lights (as detailed in invoice) with improved performance bulbs I provided when I instructed for high beams to be replaced has left me uncertain as to what has actually been replaced.