nice bloke

Excellent service, Tyler bacon is a excellent sales man , he made the process very easy,was a great experience

The sales person didn’t have time, he said , from 10-30 to 5-30 to show a video of the car!

Pleased to have been able to have a test drive without booking - the guy that served us (missed his name - young) was really knowledgeable and helpful.

Lovely sales guy but the experience was terrible in terms of negotiating the deal. You have a sale event on offering £500 deposit contribution. You undervalued my car giving me £700 less than we buy any car which is terrible in itself and £4500 below what they’re going for on auto trader. Yes I know you need to make money and obviously they come with warranty but still a fair valuation would have been £11500 which still leaves room for profit and considering mine has full dealership service history and low miles this would have been fair for both. But instead you offer low then tried to use the £500 contribution to make it look better. When I discussed this I was told he would speak to the manager and get back to me. I have the money to add more to the deposit if necessary to get me to my monthly figure to what I was happy with but I didn’t receive a call back which is poor. I had a c63 and now own a e63 and was trying to get my partner into a merc but after this service and interaction I think I’ll pass. Great cars but where’s the service when it comes to making a deal let’s negotiate it’s part of the fun and makes the experience. Iv bought a lot of cars and have never not been called back. Come on Mercedes you make good cars you can do better.

Luke Moore phoned and could not have been more helpful. Answered all my questions and we will be in contact in the new year.

Andy Melbert and his team always go the extra mile which ensures that the experience is enjoyable. The team is professional and knowledgeable.

We found Matt to be very knowledgeable and helpful in our search for a new car.

Prompt, professional and very friendly team...An absolute credit to Lookers

Very good. Thank you so very much.