purchased 28-02 delivered midday 02.03. cust noticed paint work damage on the boot sill. called the salesman would have the issue resolved. The dealership has not been in touch since and the cust has been in constant contact and would like to end the vehicle back

Dear Service Manager,I am writing to formally express my extreme disappointment regarding the service my Mercedes AMG CLA 45S received at your dealership on 31st January 2026. Despite booking two weeks in advance and dropping the vehicle off at 8:00 am to ensure ample time for both a service and coolant diagnostics, the experience was entirely unacceptable.Failure to Address Coolant DiagnosticsDespite the car being with you for a full day, I was informed that there was "not enough time" to investigate the coolant issue because the car hadn't entered the workshop until late. This is inexcusable for a pre-booked appointment. I now have to arrange a separate visit, causing further disruption to my schedule.Serious Safety Breach Regarding TyresI was handed my keys at 5:45pm and told the car was ready, only then to be informed that my front tyres had inner cords exposed and were illegal/unsafe. It is negligent to suggest a vehicle is "ready" when it is in an unroadworthy state. This should have been identified and reported to me early in the day so replacements could be sourced. This is premature wear as these tyres have lasted less than 8,000 miles. While I appreciate the alignment was checked free of charge upon my request, the fact that the inner edges were bald and cords exposed, while the outer tread was healthy suggests a significant factory or prior setup error.Incompetent Wheel Alignment & Technical ErrorUpon returning to collect the car a second time, I was again told it was ready. However, I noticed the camber was significantly out of tolerance. Upon questioning this, it was discovered that the technician had used settings for a standard A-Class rather than my AMG CLA 45S. This error was attributed to an unsupervised apprentice. Had I not scrutinised the paperwork myself, I would have driven away in a high-performance vehicle with a dangerous and incorrect setup.I am now being forced to return for a third time because the tracking is still not 100% accurate. Even when the steering wheel is held exactly dead-centre, the vehicle consistently veers to the left. It is incredibly disappointing to have to rearrange my schedule yet again for a problem that should have been resolved during the previous two visits.Having chosen Lookers Brighton, I was expecting the "prestige" service associated with Mercedes-Benz. Instead, I have dealt with technical incompetence, a lack of supervision, and a disregard for my time and safety, especially concerning as this vehicle is used for school runs.I would like a formal response outlining how you intend to rectify these failings. Specifically, I am looking for a resolution regarding the cost of the replacement tyres necessitated by the incorrect alignment.I look forward to hearing from you.Sincerely,Faisal Chaudhry07769 696762

I booked my car registration KN17EKW on 6th March 2026 in for an MOT with a loan car included. The evening before my appointment, I received a call from the service department at around 5:30 pm to inform me they no longer had a loan car available.I agreed to wait at the dealership while the MOT was carried out and was offered a choice of 2 pm or 3 pm — I confirmed 3 pm. However, I never received a confirmation.I called several times to follow up, but each call was diverted to a central office. On every occasion, I was told they were unable to contact the local branch directly and that a message would be sent asking them to call me back. No call ever came.There is a complete lack of consideration for customers who have commitments and cannot simply wait around all day for a callback to confirm a basic appointment.I am extremely disappointed with the standard of customer service at Mercedes-Benz.

18/02 i was booked in to investigate a repair on my vehicle covered under warranty. was looked after by a nice gentlemen, but cannot remember his name. was really helpful, advised part was not stocked and would be contacted. A couple of weeks went by called Lookers an they booked me for the repair and agreed Wednesday 4th March. I arrive and was informed that car would be looked at by an engineer with no scheduled time, so was not not a waiting service. Two hours went by and i was informed sorry was not in and will need to be booked in. So ultimately wasted two hours to be told it could not be fixed despite being booked in for a repair. I appreciate parts need to be ordered and this can take time, however, I do not want a repeat of what happened a few years ago on my previous car where a repair (booked in warranty) went on and then told me sorry car is out of warranty

Dear Customer Service Team,I hope you are well.I am writing regarding my recent vehicle order placed with Lookers on 27/02/2026.After carefully reviewing the Vehicle Order and the attached Terms and Conditions, I would like to formally notify you of my intention to cancel the agreement under Clause 6 – Additional Right of Cancellation where the sale is a distance sale, if applicable to my purchase.As stated in Clause 6.2 of the agreement, where the qualifying conditions are met, a customer has the legal right to cancel the contract within 14 days from the day physical possession of the vehicle is acquired. I am notifying you within this period and would appreciate confirmation of the cancellation process and next steps.Additionally, rather than fully withdrawing from your dealership, I would like to explore upgrading my order to a Mercedes-Benz EQE model instead. I would be grateful if you could advise on the availability, pricing, and process for transferring my current order toward this upgrade.I appreciate your assistance and look forward to your prompt response.Kind regards,Gagandeep SinghCustomer Order No: 117111

Dear Sir/Madam,I am writing to formally escalate my complaint regarding the vehicle I purchased from your dealership one year ago.At the point of sale, I made it expressly clear that I would not proceed with the purchase if the annual vehicle tax exceeded £195. I was assured in writing by your sales representative Adam Boon that, as the vehicle price was under £40,000, it would not attract the additional £425 annual supplement.This representation was a decisive factor in my decision to enter into the contract.I have now received official confirmation from the DVLA that the annual vehicle tax is £620. This directly contradicts the written assurances provided to me at the time of purchase by Mr Boon.This amounts to a clear misrepresentation under the Misrepresentation Act 1967, as I relied on incorrect information supplied by your representative when entering into the agreement. Had I been accurately informed of the true annual tax liability, I would not have proceeded with the purchase.Although I dispute this liability, I will be making payment to the DVLA to avoid penalties. This payment is made strictly under protest and without prejudice to my right to recover the additional £425 annual supplement from you.I therefore require reimbursement of the £425 supplement for this year and confirmation that you will compensate me for this additional cost going forward, given that it arose directly from incorrect written advice provided by your dealership.If I do not receive a satisfactory response within 14 days, I will escalate this matter to The Motor Ombudsman and will consider issuing a claim through the County Court for recovery of losses arising from your misrepresentation.I trust this matter can be resolved promptly and professionally.

To Who it may concernI visited last week for 2 reasons - you contacted me to tell me that the car had suggested there was a brake pad issue and secondly because the anti lock brakes were showing a warning.Firstly you wanted £240 to diagnose the fault which you have never asked for before.I expressed my disappointment and the amount was reduced to £125 + Vat - still a disappointment but felt I had no choice.My vehicle is the 2nd SLC purchased from you although it is now 7 years old.As it has never been a problem and always serviced by you this is the first time I that I had need to bring it in to look at a fault.Charging for diagnosing is in my opinion extortionate especially as I would have probably used you for the repair.Having thought about this for some time and being as my other car is a BMW (who do not make such charges) I have decided not to ask you to repair my car and never to buy another Mercedes.Please take me off off your mailing list.You can probably see why I didn’t put all this on TrustPilot.To Who it may concernI visited last week for 2 reasons - you contacted me to tell me that the car had suggested there was a brake pad issue and secondly because the anti lock brakes were showing a warning.Firstly you wanted £240 to diagnose the fault which you have never asked for before.I expressed my disappointment and the amount was reduced to £125 + Vat - still a disappointment but felt I had no choice.My vehicle is the 2nd SLC purchased from you although it is now 7 years old.As it has never been a problem and always serviced by you this is the first time I that I had need to bring it in to look at a fault.Charging for diagnosing is in my opinion extortionate especially as I would have probably used you for the repair.Having thought about this for some time and being as my other car is a BMW (who do not make such charges) I have decided not to ask you to repair my car and never to buy another Mercedes.Please take me off off your mailing list.You can probably see why I didn’t put all this on TrustPilot.Murray Booker0783328836607833288366

Customer has had to book vehilce in at Brighton as Gat is to busy - Brighton has been helpful but customer is upset he has not been allocated a courtesy car. RAR have been out Poss EGR valve sticking on customer vehicle.Customer is going away this weekend and requires a vehilce - he spent £95k on his vehilce he expects he should have a courtesy car .

I am writing to request your assistance regarding an ongoing issue with an E‑Class (registration WG65 GZY) purchased from Lookers Mercedes‑Benz of Brighton on 19 December. Despite my efforts to resolve matters directly with the dealership, I have not received the written information I need in order to make an informed decision about how to proceed.Within the first 12 days of ownership, the vehicle developed several significant faults, including a seized parking brake, sagging roof lining, and persistent tyre pressure loss. I issued a short‑term right to reject on 29 December. The dealership asked for the opportunity to repair the vehicle instead, which I agreed to in good faith.On the same day, 29 December, I also raised a formal complaint through Lookers’ official complaints process (Ticket 84996635). This was acknowledged with a stated 14‑day response timeframe. No follow‑up or response was ever received, and the complaint remains unresolved.The vehicle was then with Lookers for 31 days (6 January – 6 February). When it was returned, several issues remained unresolved and new faults had been introduced, including a broken sun visor clip, a front camera heater/demist fault, a Start/Stop system that still did not function, and dirty fingerprints and marks left on interior trim panels, indicating poor workmanship and a lack of post‑repair inspection.On 16 February, further serious faults were discovered, including major water ingress, standing water, and submerged AdBlue‑related electronics. I issued a final right to reject on 18 February.On 22 February, I confirmed in writing that I was willing to consider withdrawing that rejection if the dealership could provide a clear written plan outlining the work being carried out and the steps being taken to ensure the vehicle’s long‑term reliability. I have not received any written response to that request.I did receive a brief email from the Senior Service Team Manager on 27 February confirming that the boot seal would be replaced and the area dried, after which the electronics would be “tested”. However, this did not address the wider points I raised, did not provide the written repair plan I requested, and did not come from Sales or Management, who are responsible for responding to my rejection and my conditional offer to reconsider it.As of 1 March, the vehicle has now been with Lookers for a total of 45 days across two repair periods, (and is still in their procession), compared with approximately 30 days in my possession since purchase. I have sent multiple follow‑up emails (including on 24 and 26 February) and made several phone calls this week alone, each time being told that the relevant person was unavailable but would call me back — no call‑backs have been received. The only response I have received was the brief service‑department email on 27 February, which addressed only one small part of the issue. I still have no written response from Sales or Management regarding my rejection or my conditional offer to reconsider it, and my December complaint remains unanswered.I am still open to retaining the vehicle if the issues are properly resolved and I receive the written assurances requested. However, without this information, I cannot move forward. I would appreciate a written response early next week so that I can make an informed decision about how to proceed.I would be grateful if you could intervene and ensure that I receive a written response addressing the points raised in my email of 22 February, including:• what is being done about the water ingress and any AdBlue‑related electronics that were submerged• how the leak will be fixed and confirmation that the front camera heater/demist issue will be resolved• a check and fix for the Start/Stop system• confirmation that the Mercedes warranty will be reinstated to the full 12 months, along with reassurance regarding any longer‑term issues that could stem from the water exposure• replacement of the broken sun visor clip and a clean of the interior where marks were left previouslyThank you for your assistance. I look forward to hearing from you.

Quick feedbackI went and viewed a Smart 1 BrabusThe guy was supposed to send me pricing but I never received it. No follow up either.Have bought one from another dealership - Now outside on my drive.