Not Good!I Brought the car in last Monday - unless i make contact there is no response.I was last told Lookers were awaiting Mercedes authorisation to order parts. To a lay person - As the charger is faulty - what option is there but to order a replacement charger. That was Tuesday.Nobody from Lookers Brighton has updated us.I dont think that the lack of any communication, constitutes good service. In fact it is derisory.David Treharne

Hello, I returned a part over two weeks ago now with the promise of a refund in 3 working days. I still have not received anything. I have been calling a few times a week to keep chasing this and I have been told that you have a new system externally and no one knows what they are doing? I have spoken to someone in admin complaints today who advised me that all refunds are done in house so now I feel that I am being lied too. I have been in a recent car accident hence the need for new parts and the fact I am now having to argue for the refund is so disappointing and draining. If it was the other way round and you needed money I’m sure you wouldn’t let it slip. The lack of communication has been beyond poor. I have been promised call backs etc and I haven’t received one I constantly have to keep chasing. For such a large company I find this really disappointing. I would really appreciate an email or a phone call so we can resolve this promptly and I can receive my refund.

I was promised that the second key would be with me inale weeks time and there will be a process to get the dent and scratch fixed. I bought the car on 23rd November and I still dont have any response. I have tried multiple times to get in touch but no response.

Very patient staff

The assigned sales person - have never attended a sales person education or class - judging from the behaviour.Apart from that my LAST words to him after our visit - was “Don’t call me - I’ll call you” - 1 days later he calls anyway. And I now find myself on multiple of your mail lists despite asking for NOT TO BE PUT ON ANY LISTS AT ALL.

Just to keep you updated, Mercedez Benz of Brighton has been my only point of car service for over ten years. On tuesday, I paid to have my GLA delivered to your service workshop because the service point said they only pick a full week later and I couldn't wait that long. They then asked for money for a diagnostic check which I didn't agree to because this is an issue that has repeated right after getting the car repaired from Lookers and I am finding it very unreasonable to be expected to pay for checking a fault that wasn't correctly addressed in the first go. The first time, I paid an excess of just under £2500 for the replacement of the entire lighting wiring loom and lighting controller at the suggestion of the workshop. Now the same fault came up and I am expected to pay again for the replacement of the lighting controller twice? If this issue was properly diagnosed in the first place (given that the only workshop that ever fixes my car is yours), I would not have to return for a re-repair on the same fault that wasn't checked properly. The workshop spoke to me this afternoon and reported that water appears to have dripped onto the Lighting controller causing it to fail. This should have been properly acted on in the first repair. At this point I would expect the service point I have stayed with for over 10 years to be treating me with some good will, but it feels like I am being milked for money at every opportunity. I found no option but to lodge a complaint with the Lookers Complains office and you should be hearing from them. In the meantime, please do not proceed with the repair of my GLA. And I am rather disappointed at the way I have been treated. Regards, Roger Davis

customer vehilce had wiring fault paid £2000 to repair, over last 2 weeks the warning light on dash as before repair. customer has a service contract be he paid for recovery to get the vehilce to branch Branch saying it going to cost £1200 to repair a water is getting into the lighter control. customer not happy with having to pay £1200 as this is the same repair fault also not happy branch could not recover vehilce. Customer vehilce is on site and needs this sorting as soon as possible .Please contact customer

I approached Mercedes-Benz of Brighton in good faith with the intention of leasing an EQA through my business.After answering the questions requested by the dealership, I received a formal written quotation which I accepted promptly, within a few hours of it being issued and before the deadline that had been referenced to me.Only after my acceptance was I informed by Gary that the vehicle and finance structure were no longer available. During that conversation I was told, for the first time, that acceptance needed to occur within “working hours” and that this was the reason the quote could not be honoured.At no point was any such condition stated on the quotation, nor had it been communicated at any earlier stage. Introducing new limitations after a customer has relied upon and accepted a formal document is extremely concerning and left me feeling misled and very uncomfortable.I fully understand that stock positions and finance campaigns can change. However, when the explanation evolves after acceptance, and new requirements are introduced retrospectively, it undermines trust in the transparency and reliability of the process.This was my first experience of attempting to place business with Mercedes-Benz and, as a company operating a fleet of vehicles, clarity and consistency are fundamental in choosing who we partner with. Unfortunately, this episode has significantly damaged my confidence in dealing with this dealership.

Luke Moore is very knowledgeable, helpful and has a professional manner.

customer has tried booking for 10+ minutes online with each time option sowing as unavailable, he has since spoken to booking department who have booked him in and advised majority of the slots were available