During the sake I was promised that my second key would arrive in 5 days and the dent and scratches would be reparied soon. Its been now 3 months but no reply and no responses to my emails

My dealings with Lookers at Brighton have been disappointing, not a honest as I was expecting

Clear helpful sale staff

I was told that the service was fine & I was told that the service report was not ready due to a fault & it would be sent to.me by e-mail.To date i have not received it.Please forward.Thank you.RegardsBernie Newmarch

I had finance agreed and in place with third party company. I expressed interest in a 2016 c class hybrid estate advertised by MB Brighton. The finance company advised they had an account with the dealership and this would not be an issue. The next day the dealership called and a sales advisor made me aware that they do not take finance from third party companies due to this then becoming a ‘trade sale’ leading to complications. One being cars developing faults and the third party forcing the dealership to repair when the dealership felt it was the customers liability. They then went on to advise me that I could only use MB finance, Black horse or Red line. This has lead me to op for a car from another dealership and sadly not a MB. I have reflected in this interaction and feel that I have been deemed not eligible to drive a Mercedes due to my securing finance with a third party, my rights to choose my finance provider was breached and in the light of the mis selling debacle it would seem Mercedes Brighton are still pushing consumers to selected lenders for either their financial gain and or special conditions that may breach the CrA2015.On the whole this interaction has left a very bitter taste and warrants looking at in more detail perhaps by the ombudsmen, financial and motoring.Sadly I will not be getting my third Mercedes Benz due to this interaction.

All fine last time. Your service staff very helpful and attentive - everybody, myself included, always wants their car sorted strait away.This time however, as you, currently, have (it will be for nearly 2 & a half days overall I guess) my CLA in for brake replacement and a new manifold which is going to set me back somewhere in the region of three thousand pounds, it would have been jolly nice to have been offered a courtesy car - on the plus side, having to use teabags in your establishment instead if the machine tea is a positive boon.RegardsDerick

Special shout out to John Dewdney. He is great knows exactly how to treat customers without any pressure selling tactics and is knowledge about the product.

I have been constantly let down with estimation dates for completion of work on my car changing. I was originally given a date of Saturday 14th February, on for me to get another call stating Monday 16th, then another at the end of the day saying Tuesday 17th and now I've been called AGAIN and have been told THURSDAY 19th February. I have been left with no car, was not offered a Hire Car at all for the duration and when I asked I was informed there isn't none and its too late to offer me one...I'm absolutely stunned and disappointed with the service I have had

Not Good!I Brought the car in last Monday - unless i make contact there is no response.I was last told Lookers were awaiting Mercedes authorisation to order parts. To a lay person - As the charger is faulty - what option is there but to order a replacement charger. That was Tuesday.Nobody from Lookers Brighton has updated us.I dont think that the lack of any communication, constitutes good service. In fact it is derisory.David Treharne

Hello, I returned a part over two weeks ago now with the promise of a refund in 3 working days. I still have not received anything. I have been calling a few times a week to keep chasing this and I have been told that you have a new system externally and no one knows what they are doing? I have spoken to someone in admin complaints today who advised me that all refunds are done in house so now I feel that I am being lied too. I have been in a recent car accident hence the need for new parts and the fact I am now having to argue for the refund is so disappointing and draining. If it was the other way round and you needed money I’m sure you wouldn’t let it slip. The lack of communication has been beyond poor. I have been promised call backs etc and I haven’t received one I constantly have to keep chasing. For such a large company I find this really disappointing. I would really appreciate an email or a phone call so we can resolve this promptly and I can receive my refund.