I purchased my Mercedes GLB 2024 in October the car has had a problem with a noice rattling which after taking the tec out for a drive found to be drive shaft rubbing on the heat shield (fixed)Also reported that the car had a bent in the door and wasn’t inline with the rest of the panels so the car was booked in for this to be resolved which it was after a week of the car being in the garage and the door in it’s correct panel gap , they had the door reshaped who eve took the door moulding off to reshape the door and replace with a new decides to throw the old one on the back seat of my new car which I didn’t find this till I arrived home with the car that evening which was disappointing service from a main dealer the least I would have expected it to be in the boot what’s empty!I had a call the following day from the work shop controller to say sorry for what’s happened and to bring my car in to inspect the back seats which I said no thanks to them to then find the door card has a scuff where the trim was thrown in my car .I then made the work shop controller aware of my findings and he was investigating the issue after afew weeks I find that he has since left the dealer ship which left me at a dead in so I made contact with the sales man and he said he would get on to it and again weeks passed and nothing dead end again so I emailed the used car manager who I get a response from and he said he will get this investigated and again afew weeks passed and yet again dead end no response so I emailed him to ask for a update by the end of the next day and no response.So I’m now left with this line of contact to find the solution.This is just a small low down to how the condition I have received my car inI have photos of every condition my car has been left in even down to hand prints where the car was not washed when I was told it was ready gleaming to go . NOT!

Friendly and professional

Good morning,Thank you for sending me your survey.I was very satisfied with the service which I received. Matt Bray dealt with my purchase. He was incredibly polite, friendly and helpful. He supplied me with all the information I needed and made me feel very comfortable with the whole transaction.Kind regards,Peter Macklin

Dear Sir/Madam,I am writing to raise a formal delivery defect complaint regarding my brand-new Mercedes E220d Premium Plus, collected from your dealership on 31 January 2026.Unfortunately, the vehicle has presented multiple defects within only a few days of delivery:1. At handover, a large scratch on the bonnet was identified, requiring the vehicle to be taken into the workshop for rectification.2. Today, I discovered significant water ingress in both headlights, including heavy condensation, visible water droplets and pooling. This is clearly not “normal condensation” and indicates a manufacturing or assembly defect, or a failure in the pre-delivery inspection (PDI) process.A brand-new Mercedes-Benz should not exhibit two separate defects within such a short period. This raises serious concerns about the overall quality of the vehicle and whether it meets the standard reasonably expected of a new premium product.Under the Consumer Rights Act 2015, a vehicle must be of satisfactory quality, fit for purpose, and free from defects at the time of delivery. Given the above issues, the vehicle does not meet these requirements.Therefore, I am formally requesting one of the following remedies:1. Immediate replacement with a new vehicle of identical specification, or2. Rejection of the vehicle with a full refund, as provided under the “Short-Term Right to Reject” provision.I do not consider a simple headlight replacement to be an adequate or reasonable solution, given the pattern of defects and the loss of confidence in the vehicle as supplied.Please confirm the opening of a formal Delivery Defect Case, provide written acknowledgment of this complaint, and advise on the next steps. I also request a courtesy car to be provided without delay during this process, as the vehicle is in an unsatisfactory and unsafe condition.I look forward to your urgent response.Thanks

Called me about what we were looking for, never heard from them again

Both Luke and Sam were excellent representatives of Mercedes.

I was recently was involved in car accident and after such a traumatic experience, the driver of the other vehicle accepted full responsibility and I was tasked with finding out the cost of repairs and get a quote from Mercedes, this was so that I can share the details with the other driver.I visited the Mercedes branch in Portslade Brighton on the 28/01/2026, spoke to someone in services and repairs desk and they agreed to take photos and send an email with a price quote for repairs, I was informed that I will receive all the details within an hour, after an hour I called to check on progress only to be informed that it will be by the end of the day. I waited till the end of the day and received no further updates or information. I called the following morning to check on the status only to then be informed that I should expect an email of the quote by midday on the 29/01/2026.Unfortunately, the level of service I received was far below reasonable expectations and did not reflect the standards your business claims to uphold.During my experience, I encountered issues including lack of responsiveness, unhelpful staff, and an overall absence of professionalism. Despite my efforts to resolve the matter at the time, my concerns were not taken seriously, and no meaningful assistance was provided. This resulted in unnecessary frustration and inconvenience.

HiI received excellent and prompt service to resolve the corroded sub-frame on my 13 years old E-class. Thanks also to Mercedes for accepting this as a major defect and agreeing to make the replacement without charge.Regards.David Robinson

Michael was brilliant!

Dear Mercedes Benz Brighton.Attention Luke crowhurstI am writing to formally raise a complaint regarding my recent purchase of an Approved Used Mercedes-Benz EQA, collected on Friday 23 January, and to request a full refund under my 30-day right to reject.I first visited Mercedes-Benz Brighton on 16 January to enquire about the EQA and completed a test drive. Following this, I paid a £500 deposit to reserve the vehicle. The sale was handled by Tyler, and we communicated by email throughout the week to confirm the finance package, final payment, and collection date. It was agreed that I would collect the vehicle on Friday 23 January, and I confirmed by email on Thursday that I would be arriving around midday.However, upon arriving at the dealership on Friday afternoon, I was informed that the finance paperwork had not been completed and that I would need to complete it in person. This was extremely disappointing, as I had already confirmed my collection time in advance and was not advised of any outstanding paperwork, also wasn’t able to access the current service history, As a result, I waited over three hours for the handover, which meant it was too dark by the time I left to properly inspect the exterior of the vehicle.Shortly after collecting the car and driving home, I noticed a loud and unusual noise coming from the climate control system. By Monday 26 January, the climate control had stopped working entirely. I also identified paint damage and chipping that had not been disclosed at the point of sale.I contacted Mercedes-Benz to report these issues and booked the vehicle in for inspection at Mercedes-Benz Brighton on Tuesday 27 January. I arrived at approximately 8:30am, having travelled from North London, and explained all issues to Maddie at the service reception, including the climate control failure, heated seats not working, fan issues, and paint defects. I also advised that I needed to leave by 3pm due to the school run.Later that day, I was informed that parts would need to be ordered to address the faults, confirming that the vehicle had multiple mechanical issues shortly after purchase. I also raised concerns about the vehicle’s low battery level, as I had travelled a significant distance that morning. Unfortunately, I was told the car could not be charged at the dealership and that no charging card or goodwill gesture could be offered, despite the inconvenience and cost incurred.courtesy car or loan car was not offered and ended up driving back to London with no heating in freezing car. Also have to pick up my kids in cold car.To add insult to injury I even receive a car back with the tyre pressure warning light still showing and the tire pressure hasn’t even been rectified. Which should have been checked by technician.I was further advised that I would receive a call that evening to explain why these faults were not identified during the Approved Used inspection prior to sale and when the parts will be delivered for the car to be returned to Brighton . To date, I have not received this call and maddie confirmed she will talk to Luke and manager to found out if diagnostic report had been provided prior to purchase.Overall, I am extremely disappointed with both the condition of the vehicle and the level of service and aftercare I have received. Given the number of faults identified within days of purchase, the inconvenience caused, and the lack of support provided, I no longer have confidence in the vehicle or the sales process.I am therefore formally requesting to return the vehicle and receive a full refund, in line with my consumer rights within the 30-day rejection period. Please confirm the next steps for returning the vehicle and processing the refund as soon as possible.I look forward to your prompt response.Kind regards,