Michael was brilliant!

Dear Mercedes Benz Brighton.Attention Luke crowhurstI am writing to formally raise a complaint regarding my recent purchase of an Approved Used Mercedes-Benz EQA, collected on Friday 23 January, and to request a full refund under my 30-day right to reject.I first visited Mercedes-Benz Brighton on 16 January to enquire about the EQA and completed a test drive. Following this, I paid a £500 deposit to reserve the vehicle. The sale was handled by Tyler, and we communicated by email throughout the week to confirm the finance package, final payment, and collection date. It was agreed that I would collect the vehicle on Friday 23 January, and I confirmed by email on Thursday that I would be arriving around midday.However, upon arriving at the dealership on Friday afternoon, I was informed that the finance paperwork had not been completed and that I would need to complete it in person. This was extremely disappointing, as I had already confirmed my collection time in advance and was not advised of any outstanding paperwork, also wasn’t able to access the current service history, As a result, I waited over three hours for the handover, which meant it was too dark by the time I left to properly inspect the exterior of the vehicle.Shortly after collecting the car and driving home, I noticed a loud and unusual noise coming from the climate control system. By Monday 26 January, the climate control had stopped working entirely. I also identified paint damage and chipping that had not been disclosed at the point of sale.I contacted Mercedes-Benz to report these issues and booked the vehicle in for inspection at Mercedes-Benz Brighton on Tuesday 27 January. I arrived at approximately 8:30am, having travelled from North London, and explained all issues to Maddie at the service reception, including the climate control failure, heated seats not working, fan issues, and paint defects. I also advised that I needed to leave by 3pm due to the school run.Later that day, I was informed that parts would need to be ordered to address the faults, confirming that the vehicle had multiple mechanical issues shortly after purchase. I also raised concerns about the vehicle’s low battery level, as I had travelled a significant distance that morning. Unfortunately, I was told the car could not be charged at the dealership and that no charging card or goodwill gesture could be offered, despite the inconvenience and cost incurred.courtesy car or loan car was not offered and ended up driving back to London with no heating in freezing car. Also have to pick up my kids in cold car.To add insult to injury I even receive a car back with the tyre pressure warning light still showing and the tire pressure hasn’t even been rectified. Which should have been checked by technician.I was further advised that I would receive a call that evening to explain why these faults were not identified during the Approved Used inspection prior to sale and when the parts will be delivered for the car to be returned to Brighton . To date, I have not received this call and maddie confirmed she will talk to Luke and manager to found out if diagnostic report had been provided prior to purchase.Overall, I am extremely disappointed with both the condition of the vehicle and the level of service and aftercare I have received. Given the number of faults identified within days of purchase, the inconvenience caused, and the lack of support provided, I no longer have confidence in the vehicle or the sales process.I am therefore formally requesting to return the vehicle and receive a full refund, in line with my consumer rights within the 30-day rejection period. Please confirm the next steps for returning the vehicle and processing the refund as soon as possible.I look forward to your prompt response.Kind regards,

Not very well and left with a damaged inner wheel arch

Messed around, car was in poor condition. I came to the dealership and was ignored by all. I was then asked to come back and before I got there was told the car had sold. Wasting my time and money as I’d had half a day annual leave.

Had your trade in price been more realistic I would have purchased the car.

Good morning – I submitted a complaint under reference 85080418 on the 2nd of January but have not heard anything. Please can you advise.

Saw Devan who was extremely helpful. Went through comparisons with different models. Found him more helpful than some other Mercedes car dealers.

This was a very tentative enquiry

Found a car online. Drove there from London to see the car on the same day, unfortunately was told 10mins away thar the car was sold. It would've been nice if they asked to take deposit before my visit.

I had a 3 O’clock meeting booked. My wife and I arrived on time. We waited until 3.22 pm and not only were we ignored by the person with whom we had an appointment but nobody asked us if they could help us. The salesman phoned later to say that he had been tied up in a meeting since 11 am and said sorry. However that is no excuse. Anybody can excuse themselves from a four hour meeting for a moment to arrange for another to look after us. Also there was nobody on reception. All very poor.