Lovely sales guy but the experience was terrible in terms of negotiating the deal. You have a sale event on offering £500 deposit contribution. You undervalued my car giving me £700 less than we buy any car which is terrible in itself and £4500 below what they’re going for on auto trader. Yes I know you need to make money and obviously they come with warranty but still a fair valuation would have been £11500 which still leaves room for profit and considering mine has full dealership service history and low miles this would have been fair for both. But instead you offer low then tried to use the £500 contribution to make it look better. When I discussed this I was told he would speak to the manager and get back to me. I have the money to add more to the deposit if necessary to get me to my monthly figure to what I was happy with but I didn’t receive a call back which is poor. I had a c63 and now own a e63 and was trying to get my partner into a merc but after this service and interaction I think I’ll pass. Great cars but where’s the service when it comes to making a deal let’s negotiate it’s part of the fun and makes the experience. Iv bought a lot of cars and have never not been called back. Come on Mercedes you make good cars you can do better.

Ticket 84503749Complaint sent 5th December and a confirmation email issued at 14:18pmReply stated that I would be contacted within 14 days to discuss my complaint but so far I have received no response.

Luke Moore phoned and could not have been more helpful. Answered all my questions and we will be in contact in the new year.

Andy Melbert and his team always go the extra mile which ensures that the experience is enjoyable. The team is professional and knowledgeable.

I have made two previous complaints to you with little of no response! My car was brought to Lookers on 3/11 for a comprehensive diagnostic due to warning signs for lane assist, advanced braking & traffic signs not working, Overhead Control Panel needed replacing which was very expensive but if it fixed the problem OK. Collected car 4/11 on 5/11 all warning signs came back!! 13/11 returned car apparently the windscreen camera needed cleaning and hoods fitted! Total cost so far just under £900! All warning lights came back on less than a mile from Lookers! Initial problems not resolved! 20/11 car returned carried out some system updates no resolution of issues, now think it may be the front cameras needs replacing. Collected car on 21/11 drove straight home left it on drive, battery flat by the morning! Collected car on 24/11 - car has been with Mercedes ever since! Said it was the ignition switch system causing the leak wasn’t! Allegedly spent the last 3/4 weeks checking all the wiring systems and have decided it’s the front cameras that have caused the battery leak and of course the warning lights!! If this is the case it will cost me a further £1100! Incredible that I brought the car for a simple warning light issue, now 6 weeks later my car apparently is riddled with issues that could eminate from the original replaced Overhead Control Unit as this unit can result in a multitude of other issues??! At no time did anyone tell me during the initial costs of £900 that what you had done may not resolve the issue!Instead I may have to pay a total cost of £2000 yet to be confirmed to get my car back that is being held hostage by Mercedes because if the front cameras aren’t replaced apparently my battery will still be draining!If I had known this I would have simply put up with the warning signs.i expect a response in less than 14 days as this is an unresolved complaint.

I, Joy Udom, hereby give notice that I cancel our car purchase contract of sale of the following Mercedes GLC Coupe 220d and for the supply of the following MDP Insurance serviceOrdered on November 29th (when I transferred a deposit) and Car received on 5th December 2025,Name and address of consumer- Joy Udom, 4 Carisbrook Court Peterborough PE3 6SJFurther to the termination notice I emailed the Sales Rep: Daniel Foley and copying his manager, Luke Crowhurst, I further give Lookers Mercedes-Benz Brighton Victoria Road Brighton BN41 1DY, any termination notice using the exact template in the agreement. Please find below the relevant sections of the agreement between me and Lookers with respect to the termination of the agreement. Kindly confirm when you would like me to return the vehicle to you.Section 6.4 of the agreement provides that“If the Customer exercises the right to cancel the Company will reimburse all payments received for the relevant cancelled goods or services. The Company may make a deduction from the reimbursement for any loss in value of the Vehicle or other goods supplied if the loss is because of unnecessary handling by the Customer (see Condition 6.10).”Section 6.5 of the agreement provides that“Any reimbursement will be made not later than 14 days after the day the Company receives back from the Customer any Vehicle supplied or (if earlier) 14 days after the day the Customer provides evidence that the Customer has returned the Vehicle.Section 6.6 provides that“The Company will make reimbursement using the same means of payment as the Customer used for the initial transaction unless the Customer has expressly agreed otherwise. “Section 6.7 provides that“The Customer will not incur any fees as a result of any reimbursement (other than any deduction as referred to in Conditions 6.4 and 6.10).Section. 6.9 provides that“Where the Customer cancels this agreement after taking possession of the Vehicle the Customer must arrange to return the Vehicle to the Company. The Customer shall send back the Vehicle or hand it over to the Company without undue delay and in any event not later than 14 days from the day on which the Customer communicates its cancellation of this agreement to the Company. “Section 6.10 provides that“The Customer is entitled, having received the Vehicle, to handle it to the extent reasonably necessary to establish its nature, characteristics, and functioning (for example, the Customer may handle the Vehicle to the extent that would be regarded as reasonable if examining goods in a shop or showroom). The Company will inspect the Vehicle on its return. There will be no deduction from a refund under this Condition 6 for loss of value caused by

Low electrical miles achieved and high revs when changing from electric to petrol

You have had my vehicle on and off for over a month and the car is now worse than it was when I had the misfortune of using your company

We found Matt to be very knowledgeable and helpful in our search for a new car.

Great