Car was dirty when collected. Yellow writing on the windscreen, phone call to get the car with no notice. A 10% handling charge and no one can explain this ti the customer. The cust would like this explaining. He paid for a heafty repair.

Truly woeful and shocking experience. The sales team took my details and promised to get back to me, but never did. Even after chasing by phone and being reassured, there was still no follow-up. A complete waste of my time, absolutely appalling service

Subject: Formal Complaint Regarding Poor Service and Lack of CommunicationDear Sir/Madam,I am writing to raise a formal complaint regarding the service I have received from your garage, which has been extremely disappointing, particularly given Mercedes’ reputation for professionalism and customer care.I visited your site on Thursday 18th December and was assisted by Brandon, who took my keys and inspected the damage to my vehicle. He also took a post it note containing my insurance details, name, address, telephone number, and registration number. I was advised that the next steps would follow, but I received no further communication.Due to the lack of updates, I returned on 29th December to check whether my car had even been entered into your system, as my insurance company was still waiting for a quote. This has been especially frustrating given the history of damage to my car; it was first hit in early August, then collected on 2nd September, only to be damaged again on 5th September by another driver, whose details I had to obtain myself after the incident was confirmed on CCTV. I have been waiting a long time to finally have an undamaged vehicle.On 2nd January 2026, I received a voicemail from Brandon, but since then there has been absolutely no communication. I find this level of service unacceptable, particularly from a brand that prides itself on quality and reliability. I had to call today to chase the matter myself, only to discover that nothing had progressed. I also felt it necessary to confirm that I was not obliged to proceed with the repair through your garage, as I do not wish for the work to be carried out through my insurance company with yourselves.This entire experience has been extremely disappointing. As a local customer, it would have been far more convenient to use your services, but the lack of communication, follow through, and professionalism has left me with no confidence in continuing with your garage. I will now be taking my vehicle to another company who have already demonstrated a far higher standard of service.I expect this complaint to be acknowledged and investigated, and I would appreciate confirmation that my personal details have been handled appropriately and securely, given the lack of communication to date.Yours faithfullyMrs Tiffany Hilton

Daniel was great. He talked through options available was patient with my endless questions.Great service

No one came back to me with a part exchange value

nice bloke

Excellent service, Tyler bacon is a excellent sales man , he made the process very easy,was a great experience

The sales person didn’t have time, he said, from 10-30 to 5-30 to show a video of the car!

very good job

I have no complaint with Mercedes-Benz Brighton. Repairs have been carried out and I understand there may have been a nominal contribution from Mercedes. On reflection I do not believe I should have had to have paid for any of the works. I have discovered that failure of this electronic unit is quite common in this model of this age. It is not due to wear and tear nor whether the car was serviced at a Mercedes main dealer or not. The unit was clearly not fit for purpose. The car has approximately 43,000 miles on the clock and was registered in December 2020. It is reasonable to expect electronic components to last much longer. I have made this complaint initially to Brighton Mercedes but wish it to be escalated to Mercedes-Benz UK.