Our interaction with Olly was excellent- we liked dealing with him. We did find the Lookers Policy or promoting some additional products a little onerous, but not overly so.

I couldn't fault the Team at Mercedes Canterbury. It was a pleasure to deal with them. Sean and Olly were excellent. Knowledgeable and extremely helpful.

Great to deal with and a superb experience dealing with them from start to finish

My 'while you wait' appointment was for 9am but the car wasn't looked at until around 10.30am or maybe later. I appreciated not having to go out with the engineer and having to hope that the rattle occurred. The car was taken out and the rattle was efficiently sorted. The waiting area is comfortable with plenty of refreshments but I'd have liked a progress update as I ended up leaving around midday I believe. Overall, very good (the problem identified and rectified) but a bit more communication would have made the experience better.

Superb Product Knowledge and given in enthusiastic simply manner on “how to” with all the tech

I was able to drop my vehicle off quickly, the person handling my case was efficient and paperwork ready for the MOT, MOT was completed quickly, free heath check video very useful. Dropped one star for 2 reasons 1) parking was quite tight 2) the reception area is a little strange - masses of open space (reminded me of prime COVID days)

Good communication via text and video. Poor reception: one member of the Mercedes workforce slouched his way across the showroom eating a bag of crisps!

Great service and very efficient.

I attended for recalled air bag replacement and received a free health check, which was really helpful. very good service. friendly staff, free cappuccino.

Very helpful and pleasant