Excellent service, the Mercedes team were polite and very welcoming, provided a top class professional experience.

Friendly service.

very efficient and quite collection. can you help - you keep trying to take a direct debit from me but it keeps failing - can you email me about it please

Everything was so easy! Jon Rogers made the process effortless

Very good service and very knowledgeable

Professional and friendly customer service. Fast process and everyone tries to help from the beginning. Special thanks for Joe Rogers the help us to get a nice family car!

All sorted with no fuss

James was excellent. Explained everything fully and followed up with a phone call to make sure everything was ok and to make sure that I was happy.

I booked my car in for the update for my powered steering, following a recall by your company. I also included an MOT test - which was most helpful as I have to travel some 20miles to your service centre. My grading is shy of excellent due my MOT certificate indicating that the powered steering update was an issue that needed addressing. I questioned this problem and the member of staff, after some visits to the office staff, created a document to confirm the update had been completed. Had I not challenged/questioned this issue I would have discovered this anomaly once I arrive back home and then would have had the challenge of not being able to speak directly to the staff at the service centre to resolve the issue.

I am disabled but I have always run a Merc I had a problem with the car your engineers searched for the problem but it could not be found, I can only think the problem was a one off from the computer. My 1972 220D saloon ran over a 1,000,000 miles on chauffeur drive with no breakdowns a very cheap car to run, I did hear a taxi driver in Greece did 2,900,000 miles. I was not charged 1p for all the effort that was put into the search, again a cheap car to run, the only punishment for running this car as an old man on his way to 90 is the insurance.