Professional and friendly customer service. Fast process and everyone tries to help from the beginning. Special thanks for Joe Rogers the help us to get a nice family car!

All sorted with no fuss

James was excellent. Explained everything fully and followed up with a phone call to make sure everything was ok and to make sure that I was happy.

I booked my car in for the update for my powered steering, following a recall by your company. I also included an MOT test - which was most helpful as I have to travel some 20miles to your service centre. My grading is shy of excellent due my MOT certificate indicating that the powered steering update was an issue that needed addressing. I questioned this problem and the member of staff, after some visits to the office staff, created a document to confirm the update had been completed. Had I not challenged/questioned this issue I would have discovered this anomaly once I arrive back home and then would have had the challenge of not being able to speak directly to the staff at the service centre to resolve the issue.

I am disabled but I have always run a Merc I had a problem with the car your engineers searched for the problem but it could not be found, I can only think the problem was a one off from the computer. My 1972 220D saloon ran over a 1,000,000 miles on chauffeur drive with no breakdowns a very cheap car to run, I did hear a taxi driver in Greece did 2,900,000 miles. I was not charged 1p for all the effort that was put into the search, again a cheap car to run, the only punishment for running this car as an old man on his way to 90 is the insurance.

Would have been excellent if I had been greeted and advised of proceedings on arrival rather than being left to find my own way around.

The salesperson made sure I understood everything and connected up the apps. The car had been fully valeted and had 70% fuel as well

Appointment at convienient time, work carried as scheduled.

Very informative whilst being relaxed and not forced. There was no rush and we were encouraged to explore the car and ask questions about functions as well as any elements of the paperwork we were unsure on. It felt like our purchase and handover was special and important even though they must do this all the time - it doesn’t happen often for us and this was recognised and appreciated.

Mercedes Canterbury are always friendly and pick up my car for service on time.